Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
We’re looking for a proactive and detail-oriented Supply Chain Conformance Controller to join our warehouse-based operations team. In this role, you’ll be resolving inbound delivery issues — whether it’s a short shipment, damaged goods, or recurring supplier errors.
Working closely with both internal teams and external suppliers, you’ll investigate discrepancies, coordinate corrective actions, and help drive long-term improvements in service and quality.
Key Responsibilities
Investigate delivery issues by reviewing order data, system records, and delivery documentation.
Liaise with suppliers to agree outcomes — from replacements or credits to service-level improvements.
Use root cause analysis to identify underlying problems and suggest practical solutions.
Track and report supplier performance using systems including Navision, GoRamp, and Excel.
Support monthly reporting and prepare supplier performance data for reviews and leadership meetings.
Collaborate with warehouse and supplier teams to reduce delivery issues and improve inbound service standards.
What We’re Looking For
Previous experience in an administrative role, ideally within supply chain, logistics, or warehouse operations.
Confident using systems and handling data — especially Excel, Outlook, and ERP tools such as Navision.
Strong communication skills with the ability to liaise effectively with suppliers and internal stakeholders.
A proactive approach to problem-solving, with the confidence to suggest improvements and follow up on actions.
Highly organised, accurate, and comfortable working in a fast-paced environment.
Able to manage competing priorities and see tasks through to completion.
Desirable
Familiarity with supplier portals or scheduling systems (e.g. GoRamp).
Understanding of warehouse processes and inbound logistics.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
