The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.
We have a fantastic opportunity for a Special Events Admin Coordinator to work in our dynamic Sales team at The Belfry, England’s leading Hotel and Resort. We have 320 bedrooms, 2 Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. We have had a really exciting so far at The Belfry, starting with hosting The British Masters in June 2023, and continuing with the launch of new training and development opportunities and incentives.
The Events Sales Team
The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.
About you
The ideal candidate will have experience in an administrative role and possess excellent verbal & written communication skills.
In addition, you will be:
- Methodical - accurate & ability to work on own initiative, with outstanding attention to detail.
- Computer literate, with experience of hotel PMS. i.e. Delphi & Opera.
- Guest focused and enthusiastic, with excellent customer service skills.
- Flexible and capable of working well within a team.
About the Role
As a Special Events Admin Coordinator, you will be responsible for supporting the special events sales executives with their enquiries and bookings. The successful applicant will support the team by undertaking day to day enquiry handling and event correspondence, ensuring The Belfry standards are maintained.
You will also be responsible for:
- The preparation and send event contracts to clients, on behalf of the sales team and the hotel.
- Loading data into Delphi
- Send & prepare proposals to clients for the sales team
- Chasing deposits for the sales team
- Support chase calls & rebook calls to assist the sales team
- Process deposits for the sales team
- Complete booking events orders for any shortlead events
- Process all internal bookings for the hotel
- Filter calls coming into the office
- Chase Health & Safety documentation for the sales team
- Assist in taking enquiries and covering the phones during busy periods
- Make clients aware of the full terms and conditions of business, including the cancellations policy
- Assist with Wedding Fayre/Exhibitions/Meet and Greet as required
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
