Join a vital healthcare service where your administrative expertise directly supports community health and patient care across West Hertfordshire.
Are you looking for an admin role where you can really make a difference?
Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire?
If your answers are yes, then keep reading.
Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients in South and West Hertfordshire.
Electronic referrals from a variety of professionals are managed by the SPA. SPA is also responsible for handling patient telephone enquiries for several different services. Our high performing team uses an advanced electronic patient record system.
The Single Point of Access is located at BRE, Bucknalls Lane, Watford, WD25 9NH.
The team has a highly supportive culture and is comprised of a mixture of experienced and developing administrators working across this 7-day service. The service opening hours are 8am to 8pm, a mixture of shifts are worked to cover these hours. Weekend and Bank Holiday working is to be expected as we are open 365 days a year.
For more information please email [email protected]
Previous applicants need not apply
Please note that we are unable to offer visa sponsorship for this fixed-term administrative role.
Key Responsibilities:
- Process new referrals in accordance with local Standard Operating Protocols (SOPs)
- Book clinics and appointments and manage cancellations or amendments in a timely manner
- Maintain health records as required and according to local SOPs
- Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
- Provide accurate confirmation of appointments to patients
- Maintain the integrity of patient data on electronic patient records, including the creation and update of records
- Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate
- Undertake photocopying, faxing, scanning of confidential and non-confidential information
- Work with telephonic equipment and computer software used to support the Single Point of Access
Just as we care about our service user's wellbeing, we care about yours!
Benefits We Can Offer You:
- A comprehensive induction into the Trust and local induction to introduce you to the role 0-19 services
- Bespoke housing is available for key workers within central London: https://www.sharetobuy.com/
- Car lease scheme (T&Cs apply)
- Flexible working options
- Flexitime
- Annual travel card loan
- Training, support, and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Please refer to the attached Job Description and Person Specification for full roles and responsibilities.
Benefits:
- Flexitime
Work Location: In person
