Joining our team as a Claims Service Delivery Assistant means becoming part of a dynamic, global organisation that values innovation, efficiency, and excellence in claims operations. This fully remote role offers the flexibility to work from anywhere while contributing to a collaborative and supportive team.
We are committed to professional growth and continuous improvement, providing a structured environment where your contributions make a real impact. you’ll be empowered to develop your skills and drive operational efficiencies on a global scale. If you're looking for a role that combines flexibility with professional development, we’d love to hear from you!
The Claims Service Delivery Assistant plays a vital support role within the Claims & Adjusting Operations function, contributing to claims and adjusting management as well as operational activities across our global footprint. This position is essential in ensuring smooth operations and efficient service delivery across multiple offices and lines of business.
The successful candidate will be responsible for a range of operational support tasks, including maintaining the Operations Helpdesk, monitoring the integrity and accuracy of DWF Claims global data, and driving optimal claims operational efficiencies and best practices. Additional responsibilities include providing operational and system support to clients, markets, and colleagues.
Essential
Education to GCSE level in Maths and English (Grades A – C)
Previous experience in Claims/Adjusting Operations or Claims/Adjusting Administration
Good knowledge of the Microsoft Office suite, particularly Microsoft Excel
Ability to work autonomously as well as collaboratively within a team
Desirable
Experience and understanding of the London & Lloyd’s market
Ability to identify process improvements and adaptable to change
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.
