Service Adoption Executive
Reports to: Senior Service Adoption Executive
Job Summary:
Were looking for a motivated and client-centric Service Adoption Executive to join our Service Adoption team. This role is key to ensuring our clients are fully supported on-site and actively engaging with our service offerings. Reporting to the Senior Service Adoption Executive, youll work directly with clients to promote service usage, support new service rollouts, and provide valuable feedback to help shape our customer success strategy. This role is 37.5 hours, Monday to Friday, 9am to 5.30pm on a hybrid basis.
Key Responsibilities:
- Engage with clients on-site to promote and drive adoption of key service lines.
- Support the rollout and implementation of new services, ensuring clients understand and utilise them effectively.
- Act as a trusted point of contact for clients, building strong relationships and understanding their needs.
- Monitor service usage and client engagement, reporting insights and trends to the Senior Service Adoption Executive.
- Provide client feedback to internal teams to inform service improvements and strategy.
- Collaborate with colleagues to ensure alignment with client goals and consistent service delivery.
About You:
- Strong communication and interpersonal skills, with confidence in client-facing environments.
- Experience working with data and analytics to inform decisions and track performance.
- Ability to resolve client issues and manage expectations effectively.
- Passionate about customer success and continuous improvement.
- Comfortable working independently on-site and as part of a wider team.
- Experience in service delivery, client engagement, or account support is a plus.
What's In It For You?
- Hybrid working post-training (4 days a week in office, 1 day at home)
- 22 days annual leave plus bank holidays, this increases with your service
- Refer and Earn - Employee referral scheme and bonuses
- Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents
- Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards
- Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5)
- ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform
- Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
- Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more
- Free breakfast, fresh fruit and tea & coffee provided daily
About Dals:
Everyone Understood
At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
Our People are our future. We take care of them.
Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
- Disability Confident Committed employer
- Armed Forces Covenant pledger
- Ministry of Defense Employer Recognition Scheme Awardee
- Mindful Employer
- Able Futures Member
- Accredited Real Living Wage Employer
- Employers Network for Equality & Inclusion member
We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. We believe that a diverse workforce enriches our organisation and contributes to our success.
Dals is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.
If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today! Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to undertake a basic DBS check for this role.
