Location: Kings Hill / Hybrid
Salary: £29,000
Contract type: Permanent
Hours: Full time, 37 hours
Who we are
Cantium is part of Commercial Services Group (CSG), one of the largest local authority-owned trading organisations in the UK, wholly owned by Kent County Council. CSG supports over 16,000 customers across 86 countries and employs 1,800+ people across 33 trading brands. We deliver a wide range of specialist services including HR, IT, Procurement, Energy, and Education Resources. With an ambitious growth plan and a buy-and-build strategy, we’re expanding at a rate of 25% year-on-year, making this a great time to join us and help shape our future.
Why this role matters
We are looking for a Senior VIP Support Engineer to join our IT Services team at Cantium Business Solutions. This role is critical in delivering a premium level of technical support to our VIP stakeholders. As a key point of contact, you’ll ensure the highest standards of IT service are maintained for senior users, enabling them to work efficiently and confidently using our technology. Your work will directly impact their experience and, in turn, the success of our wider organisation.
What you’ll be doing
Providing high-quality, responsive IT support to senior stakeholders across desktop, laptop, and mobile platforms — both remotely and on-site
Leading VIP device deployments, including configuring personalised setups and offering hands-on support
Acting as a primary contact for VIP support requests via phone, email, or ticketing system, ensuring swift resolution or escalation
Maintaining accurate documentation and creating user guides and FAQs to support user self-resolution
Collaborating with internal technical teams to reduce escalations and improve first-contact resolution rates
Identifying trends in incidents and requests to recommend improvements to services and support processes
Championing a customer-first, fast, and insight-driven support culture in all interactions
What we’re looking for
AZ900 Azure Fundamentals and MS900 Microsoft 365 Fundamentals certifications
At least 1 year of experience providing IT support, particularly within the Microsoft stack and Office 365
Strong interpersonal and communication skills with the ability to engage senior stakeholders professionally
A proactive mindset with a commitment to delivering outstanding customer service
Excellent problem-solving skills and an analytical approach to technical support issues
What you’ll get in return
25 days annual leave, plus bank holidays
An additional day off at Christmas
Life assurance and a health cash plan
Access to a wide range of discounts, including retail and gym memberships
Company-wide events and wellbeing initiatives
A culture that encourages professional development and career growth
At Cantium and across CSG, we believe in developing our people and giving them the tools and opportunities to thrive. We offer a collaborative environment where your input is valued and your growth is supported.
We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and are happy to provide reasonable adjustments throughout our recruitment process.
