Bank/Casual - Residential Support Worker & Senior Support Worker
Reports to:
Deputy Manager / Registered Service Manager
Hours:
Full-time -evenings, weekends, and sleep-ins (rota basis)- Bank/Casual
Location:
Allerford House Children’s Home- Catford
Job Profile
The Support Worker is responsible supporting the Registered Service Manager and Deputy Manager in leading the service and ensuring the highest standards of service delivery. In keeping with Ofsted regulations / quality standards and the Company ethos, the Senior Support Worker is focused on quality, excellent service delivery, business development and the drive for commercial success. The Senior Support Worker is accountable to report to the Registered Service Manager who has overall responsibility.
Customer Care and Quality
· Demonstrate passion and commitment to excellent support and quality
· As a Support Worker, ensure compliance with Ofsted regulations / quality standards, Company policies and procedures and all ‘Good practice’ standards at all times
· Ensure that the highest standards of person-centred care and support are delivered at all times
· Demonstrate evidence of quality assurance and best practice
Leadership and Management
· Actively promote a culture of high performance
· Demonstrate strong and effective leadership and people management at all times
· Inspire, motivate and build a highly skilled and engaged workforce with a strong commitment to nurturing staff potential and developing skills
· Ensure that resources, including staff, are effectively deployed to optimise service delivery
· Provide feedback to the Registered Service Manager regarding service affairs including staff performance, reporting of incidences, sharing knowledge or making suggestions to improve service
· Demonstrate excellent communication with all internal and external stakeholders
Business and Commercial Performance
· Accountability for effectively managing financial performance and for meeting and, where possible, exceeding agreed targets with the Registered Service Manager
· Support the deputy manager to effectively manage the service’s financial matters and maintain appropriate financial records in relation to children and young people’s monies as well as company monies, reporting any discrepancies to the Registered Service Manager
· Positively promote and market the service
· Establish, develop and utilise excellent working relationships with internal and external stakeholders
· Contribute to the overall success of the organisation
Continuous Improvement and Innovation
· Lead a culture of continuous improvement and development with a strong focus on best practice
· Promote a learning organisation culture and commit to personal and workforce skills’ development
· Proactively seek opportunities for innovation in order to maintain sustainable and resilient business
· Acknowledge, celebrate and share success
Health & Safety and Compliance
· Follow all Health and Safety policies and procedures, maintaining a safe environment.
· Report and address any health and safety hazards or compliance issues promptly.
· Support the upkeep of the home and ensure a clean and welcoming environment.
Requirements
Qualifications, Knowledge and Experience
· Level 3 or 5 Children & Young Peoples Workforce Diploma with social care pathway or equivalent (essential)
· Thorough understanding and knowledge of relevant legislation and regulation relating to Ofsted registered children’s homes (Essential)
· 2-3 years experience working in Children's Residential Care (Essential)
Skills and Competencies
Demonstrate excellence in:
· Leadership and management
· Change management
· Problem solving and decision making
· Financial acumen and commerciality
· Verbal and written communication and interpersonal skills
· Planning and prioritising workload
· Information and communication technology
Attributes
· Empowering, approachable and compassionate leader
· Passion for excellence
· Champion independence and person-centred approach
· Confident, influential and inspiring manner
· Resilient
· Professional
Job Types: Full-time, Part-time
Pay: From £13.00 per hour
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Transport links
Schedule:
- 12 hour shift
- Night shift
- Overtime
- Weekend availability
Experience:
- Children Residential Home: 2 years (preferred)
Work Location: In person
