Company Description
About Us
RepRisk is the world’s most respected Data as a Service (DaaS) company for reputational risks and responsible business conduct. Our mission is to provide transparency on business conduct risks to drive positive change. Combining advanced AI with deep human expertise, and a proven methodology at the core, RepRisk’s solutions bring performance and peace of mind, enabling clients to know more, be sure, and act faster. With our values of intellectual honesty and humility, operational excellence, and openness and respect, our diverse teams of talented experts are pioneering solutions that enable clients to make better informed decisions. Headquartered in Zurich, and with offices in Toronto, New York, London, Berlin, Manila, and Tokyo, we stay close to clients and bring an independent lens to the industry. United by our shared belief in the power of data, our 400 people are proud to be setting the global standard for business conduct data and driving positive and meaningful change through transparency.
We Offer
- A diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company.
- Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home. This is a hybrid position with the expectation of 2 to 3 days a week in the office.
- You will have market based compensation, benefits and perks in line with our culture and values.
- Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy.
- Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more!
- At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority.
Job Description
About You
Are you ready to drive client success by building deep technical partnerships and advise clients on technology solutions that directly impact business outcomes? Do you excel at translating cutting-edge technology into strategic insights to drive improved adoption of data solutions that both technical teams and C-suite executives can act on immediately? Are you energized by fast-paced, mission-critical environments where your client centric and proactive problem-solving approach and data integration expertise creates measurable client value?
If your answers are YES – then this is the perfect role for you!
Your Responsibilities
As our new Senior Manager, Technical Account Management, you will play a crucial role in supporting RepRisk's growth and global reach by ensuring successful adoption of RepRisk product by RepRisk’s clients and partners. You will have a particular focus on client success and technical advisory, as well as project management of deliverables related to system integration of RepRisk data in our client’s and partner’s own platforms and applications. You will work with technical teams from leading financial institutions and Fortune 500 companies who are using RepRisk data - for use cases such as counterparty risk management, compliance, and portfolio management. You will be part of our global Commercial division and report to the Head of Commercial Operations based in Zurich, Switzerland. Moreover, you will:
- Understand and address client needs – Understand client’s technology set-up and what technical solutions best meet clients needs. Identify technical requirements, address service gaps, and collaborate with product managers to drive improvements.
- Be a trusted advisor on data delivery – Advise on the best way to adopt and grow with RepRisk data. Guide clients in selecting the best integration channels (API’s, FTP, Cloud warehouses like Snowflake or ADX)
- Ensure client success and satisfaction – Oversee seamless integration of RepRisk data into client platforms, ensuring high usability and long-term success.
- Stay ahead in data delivery innovation – Keep up with industry trends, engage with technical teams, and proactively refine delivery methods through collaboration with RepRisk’s product and technology division to enhance RepRisk’s offerings
- Solve complex integration challenges under pressure – Identify, prioritize, and swiftly implement solutions to technical service and data integration needs.
- Manage external technical requests – Own all client and partner inquiries, providing expert guidance, technical solutions and service coordination.
Qualifications
You Offer
- A degree within Data, Software, Digital Business, Financial Services, or other relevant field; alternatively you have acquired these skills through superior work experience.
- Minimum 5 years of professional experience in a Technical Account Management role focused on data integrations (e.g. via data feeds and client-facing APIs)
- Minimum 3 years of people management experience
- Good technical understanding and knowledge of API development, data-as-a-service (DaaS), or software-as-a-service (SaaS) applications, Data Cloud (Snowflake Platform knowledge is preferred)
- Experience with project management and collaboration with technical, data, and IT-teams, and internal and external stakeholders, also in a remote set-up.
- Strong communication skills with proficiency in English, any other language is a plus
Additional Information
Please note that we will only consider candidates with a valid work permit.
