Directorate: Housing Regeneration and Operations
Section: City Compliance and Security
Location: The Whitehouse, Cromer Road
Grade: Level 7
Salary: £30,060 - £32,654
Hours: 37 – Full Time
This advert is open to both Internal and External applicants.
An enthusiastic and flexible person is required to provide licensing and ticketing support in a flexible manner, ensuring that effective, efficient and customer focused service is delivered using a variety of IT packages.
Be able to amend and configure bespoke software packages.
Review and update the website and associated scripts.
To oversee the processing of applications for licences and concessionary fares in a customer focused officer with a reception area.
To manage a team of officers, including sickness, holidays and personal development.
To perform regular data quality and performance checks and be actively looking for ways in which to improve the service.
To regularly run reports for statutory returns.
To undertake any training and other duties appropriate to the post.
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.
To Apply - please visit our website https://webrecruitment.stoke.gov.uk/wrl/ If you have any queries or want an application form in another format, please email or call us on 01782 238189.
Job Types: Full-time, Permanent
Pay: £30,060.00-£32,654.00 per year
Work Location: In person
Application deadline: 14/08/2025
Reference ID: 0000024835
