At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Today, we are an Engineering team of 100+, with offices in Copenhagen HQ, London, and Edinburgh. You can choose to work from the office, work flexibly, or work remotely (from the UK or Denmark). Regardless of the situation, we'll help you set up your workstation and ensure you have the opportunity to connect with your team. The environment that we cultivate includes working with great people who support each other every step of the way, while at the same time encouraging you to perform at your best every day.
At Trustpilot, our B2B product is where businesses connect with their customers, showcase credibility, and unlock insights that fuel growth. The B2B app is the foundation of that experience: we continuously build and improve it so companies of every size can get the most value from Trustpilot. From managing reviews and reputation, to exploring analytics, to digital sales, to enabling smoother onboarding and workflows — our teams shape the tools that help businesses succeed in an increasingly customer-centric world. Joining the B2B area means working on products with impact, high visibility, and huge innovation potential.
What you’ll be doing:
- Lead and scale engineering teams (you will lead both EMs and ICs), balancing business impact with sustainable engineering practices.
- Shape and enhance engineering culture, raising the bar for technical excellence, collaboration, and innovation.
- Drive cross-team initiatives in partnership with Staff Engineers, Senior EMs, and Product/UX leaders.
- Manage and mitigate high-risk elements of major initiatives, ensuring alignment and transparency with stakeholders.
- Shape and enhance engineering strategy in close partnership with Staff Engineers and senior leaders.
- Attract, engage, and retain engineers and EMs, supporting the growth of both.
- Identify and resolve problems proactively, even in ambiguous situations or where negotiations and trade-offs are required.
- Enable other functions to perform at their best through effective, enduring partnerships.
Who you are:
- Several years of experience as a Software Engineer before transitioning into the leadership track
- A history of effectively scaling and leading multiple engineering teams
- Strong systems thinking, with the ability to identify patterns and drive impactful improvements
- Experience delivering scalable systems that address complex technical and business challenges
- Extensive stakeholder management experience with a focus on working with the broader business and the ability to create alignment across diverse teams
- Experience supporting engineers and EMs in their career growth
- Decisions guided by a solutions-oriented mindset, emphasizing customer satisfaction and a willingness to take initiative
- The ability to clearly communicate complex problems to diverse stakeholders
- Consistently sharing your knowledge and seeking opportunities to improve
- Experience working in SaaS
- You are a lifelong learner — across technology, leadership, and ways of working — and you stay up to date with industry standards and best practices.
- You continuously raise the bar for yourself and those around you.
- You set the standard as a leader through your day-to-day work and the culture and values you promote.
- You believe that diversity in teams leads to improved collaboration.
- You promote a culture of continuous feedback and learning.
Some relevant technologies and services we use (this is informative, not requirements):
- Infrastructure: AWS (ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
- Languages: Typescript, Node.js, Python
- Frontend: React, Next.js, CSS Modules, SASS, Styled Components
- Database: DynamoDB, PostgreSQL, MongoDB, BigQuery
- Systems: Salesforce, Zuora, Contentful
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- Private Medical Insurance
- Critical Illness Cover
- Pension and life insurance
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
