About the job
· Senior Customer Service Representative
· Hull based
· Hybrid working (3 days office based)
· Permanent, full-time (35 hours per week)
· £28 - £35k per annum + Benefits: Private Health Scheme (incl. GP Services, Dental & Optical), Employer Pension Contribution up to 11%, 26 days holiday plus bank holidays, hybrid working, flexible working, early finish on a Friday, Christmas shut down, Flu vaccination, eye test vouchers, funded professional qualifications
About Trident
Our aim is to be a company our people love to work for, and our customers love to work with. A happy, engaged workforce drives exceptional service, leading to customer retention and growth.
We are a global leader in graphics and digital asset management, delivering high-quality, consistent creative solutions for some of the world’s most recognized brands. With over 30 years of trusted partnerships and cutting-edge technology, we offer seamless, 24/7 global support to our clients.
The Role
We are seeking an experienced Senior Customer Service Representative to join our client service team. You will:
- Lead Projects: Manage timelines, deliver on KPIs/SLAs, and collaborate with internal teams to meet client needs.
- Drive Solutions: Oversee capacity planning, escalate resource needs, and develop client relationships.
- Foster Growth: Identify opportunities to expand services with existing and new customers.
What We’re Looking For
We want someone who:
- Puts Customers First: Builds strong relationships, handles challenges with empathy, and ensures client satisfaction.
- Thrives in a Team: Demonstrates strong interpersonal skills and collaborates effectively.
- Delivers Results: Manages projects efficiently, meets deadlines, and solves problems proactively.
- Has Experience: 3+ years in a similar role, ideally with knowledge of artwork reprographics or CGI processes.
Why Join Us?
We offer a supportive and dynamic environment where you can grow your skills, lead impactful projects, and work with world-class brands.
Ready to join the team? Apply by Monday 4th August 2025.
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Work from home
Ability to commute/relocate:
- Kingston upon Hull HU7 3AP: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Kingston upon Hull HU7 3AP
Application deadline: 04/08/2025
