About the company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About the role
We are currently seeking a dependable Senior Administrator to join our Care Home Team. This role encompasses the oversight and support of various aspects of our Care Home operations, including administrative tasks, recruitment, and marketing of our services.
As a Senior Administrator, you will play a pivotal role in ensuring the seamless operation of our care home facility, offering essential administrative and managerial support. Success in this position hinges on possessing strong organisational, communication, and leadership skills to ensure operational efficiency and regulatory compliance.
The ideal candidate will demonstrate competence in prioritisation and possess the ability to work independently. They should be self-motivated and exhibit a high level of trustworthiness.
Given the integral role this position plays in our growth plans, we are seeking an individual who is unafraid to challenge the status quo and actively contribute to the business's success across all levels.
Reports to: Care Home Manager
Key duties and responsibilities
- Oversee daily administrative operations of the care home, including managing schedules, handling correspondence, and maintaining records.
- Coordinate and schedule appointments, meetings, and events for residents, staff, and external stakeholders.
- Manage resident admissions and discharges, ensuring accurate and timely completion of all necessary documentation.
- Assist in budget planning and financial management, including invoicing, expense tracking, and financial record-keeping.
- Process payments, reconcile accounts, and ensure adherence to financial procedures and policies.
- Act as a primary point of contact for residents and families, addressing concerns, providing assistance, and ensuring clear communication.
- Maintain confidentiality and professionalism in handling resident data and personal matters
- Provide administrative support to staff, including payroll input, rotas, and maintaining personnel records.
- Support the recruitment and onboarding of new employees.
- Lead on local marketing efforts and work collaboratively with the central marketing team to promote services.
- Maintain accurate, audit-ready documentation for regulatory inspections and internal reviews.
- Facilitate clear communication between residents, relatives, staff, and external partners.
- Collaborate across departments to ensure efficient service delivery and coordination.
- Participate in quality assurance initiatives, carry out audits, and support continuous. improvement efforts.
- Welcome visitors and provide front-of-house support.
- Manage incoming calls, emails, letters, and packages professionally.
- Administer and maintain key computer systems for data entry, filing, and internal. communication.
Skills and attributes
- Previous experience in healthcare administration, preferably in a long-term care or assisted living setting.
- Strong organisational and multitasking abilities, with excellent attention to detail.
- Proficiency in office management software (e.g., Microsoft Office Suite) and electronic health record systems.
- Excellent communication and interpersonal skills, with the ability to interact effectively with residents, families, staff, and external stakeholders.
- Knowledge of relevant regulations and compliance requirements in the healthcare industry.
- Compassionate and patient-centred approach to care, with a commitment to promoting residents' well-being and quality of life.
- Downham Grange Care Home, Downham Market, Norfolk
- Pay:: £30,000 per year (depending on experience)
- Type: Permanent
- Shift: Days
Benefits
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- Refer a friend and receive a thank you gift of up to £500 *
- We’ll pay for your full DBS disclosure
- Your uniform will be provided – this is another cost that we think it’s essential that we cover for you.
- Enhanced rates of pay for bank holidays
- Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
Location
Downham Grange is a purpose-built, modern care home close to the town centre of Downham Market. It offers a comfortable, stylish environment with every modern facility for nursing, residential and dementia care. Residents love its landscaped courtyard garden.
Clackclose Road, Downham Market PE38 9PA
Your right to work in the UK
In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
