Purpose of the Role
To offer exceptional Customer Service to customers, retailers, and visitors.
The purpose of the Team Leader role is to take responsibility for setting the standard and leading the team to deliver an exceptionally high professional standard of service.
You will have direct line management responsibility for a large-scale multifunctional team. Tie role will involve developing and delivering our service model in line with our strategies and objectives.
Key Responsibilities
- Maintain standards of performance, discipline, and welfare for the team in accordance with company polices. Ability to focus on best practice, the Team Leader will use their creative approach and personality to influence at all levels, leading the team to meet demanding targets and deadlines. Supporting the Security Manager in the continuous review and implementation of security management best practice into the team.
- Knowledge, understanding and experience of the principles, processes and outcomes of working with Quality Assurance systems.
- To manage excellent relationships with our clients, our suppliers and other partners.
- Computer literate.
- Excellent leadership and motivational skills
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- To support the Security Manager in recruitment, development and training of staff.
- To provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property.
- Help manage the security budgets and rotas and maximize the utilisation of internal manpower resources whilst minimize dependency on use of agency staff.
Skills, Knowledge and Experience
SIA license guarding or door supervision. Dual license with CCTV is essential.
A proven track record of providing excellence through a delivery team and being able to motivate, drive and set standards.
Demonstrate excellence in oral and written communication.
To ensure compliance with all statutory and relevant company and security policies.
Good basic understanding of budgets and a competent commercial focus.
Capable of managing change quickly and efficiently whilst maintaining effective service provision. A high energy Team Leader capable of influencing at a senior level but primarily having the ability to communicate effective instruction to delivery teams.
Ability to work well with others and continue to deliver results under pressure.
Excellent interpersonal skills and an ability to establish credibility quickly.
Outstanding motivational and people management skills.
True leadership skills necessary to achieve ambitious targets.
A flexible approach and a sense of teamwork.
Previous experience working for a company in the retail / hospitality sector in a Security /Customer Service management role
Substantial experience in the supervision of people, including selection and training.
Experience within teams where motivation and development have been ke drivers.
Working Hours - An average of 40 hours per week — following a 4 on 4 off pattern both day and night shifts. (6am — 6pm and 6pm — 6am)
Salary - £35,444
#LI-DNI
Please see our Benefits Booklet for more information.
