Safer Recruitment Policy - ELGR-HRIM-POL-0002 - Exp.2025.09.v9.pdf
Job Description - Receptionist - 2025.07.docx
Safeguarding Statement
Expanse Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff and volunteers to share this commitment. All post holders are subject to satisfactory disclosure and clearance prior to employment.
It is unlawful for Expanse Learning to employ anyone who is barred from working with children. It is a criminal offence for any person who is barred from working with children to apply for a position at Expanse Learning. All applicants will be made aware that providing false information is an offence and could result in the application being rejected, or summary dismissal if the applicant has been selected, and referral to the police and/or the DBS.
Summary of the Role
We are looking for a receptionist to be responsible for greeting students and visitors to our school. You will be in charge of providing directions to various parts of the school, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail.
To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience as a receptionist is also helpful.
Receptionist Responsibilities:
- Greet students and visitors with a positive, helpful attitude and directing them appropriately.
- Announcing visitors as necessary.
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, taking notes, and making travel plans.
- Preparing meeting and training rooms.
- Answering phones in a professional manner, and routing calls as necessary.
- Assisting colleagues with administrative tasks.
- Performing ad-hoc administrative duties.
- Answering, forwarding, and screening phone calls.
- Sorting and distributing mail.
- Hiring, managing, and developing the junior administrative team.
- Provide excellent customer service.
- Scheduling appointments.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Receptionist Qualifications / Skills:
- Related Qualification desirable but not essential
- Prior experience as a receptionist or in a related field desirable but not essential
- Telephone Skills
- Excellent written and verbal communication skills
- Listening
- Professionalism
- Customer Focus
- Organization
- Informing Others
- Handles Pressure
- Competency in Microsoft applications including Word, Excel, and Outlook
- Good time management skills
- Consistent, professional dress, and manner.
- Able to contribute positively as part of a team, helping out with various tasks as required.
Benefits
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Engagement:
- Values-Driven culture Were proud of our culture as we strive to further embed our values
- An open and collaborative working environment, not just within your college but also across the organisation where innovation is encouraged
- A career in an organisation that values individuality and diversity
- Dedicated focus groups to ensure we have the optimal working environment in all aspects.
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Professional development opportunities:
- Regular training and access to a range of internal and external programmes tailored to your learning needs throughout your career
- Educational sponsorship (application required)
- Opportunities for career progression as we are willing and able to support moves from one department to another.
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Financial:
- A competitive salary for both teaching and non-teaching staff whereby pay progression is possible on a bi-annual basis, following successful performance
- Access to a salary sacrifice pension plan
- Enhanced sick pay that increases as it aligned with your length of service
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Well-being:
- Full-time equivalent staff receive 39 days annual leave plus bank holidays (set holiday pattern)
- Wellbeing champions and access to Mental Health First Aiders
- 24/7 access to a free Employee Assistance Programme to provide confidential advice and guidance
- Access to private medical insurance
- Personal resilience and Wellbeing courses
- Dedicated wellbeing day each year
- Wellbeing campaigns.
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Facilities:
- Great buildings providing positive working environments
- Free car parking at every site
- Social networking opportunities across the organisation to create new relationships both inside and outside of the work setting.
