The role, at a glance:
The Sales Support Representative serves as the primary point of contact and resource for our sales team, providing essential support that enables our sales professionals to focus on selling. This role is responsible for answering sales team questions, coordinating between departments, and handling the tactical tasks that keep our sales team running smoothly. We are looking for a detail-oriented professional who excels at customer service and thrives in a supportive, fast-paced environment.
How you'll contribute:
Serve as the first point of contact for sales team inquiries regarding pricing, product availability, order status, and general questions
Research and provide accurate information to sales representatives, or connect them with the appropriate internal resources when specialized knowledge is required
Process and manage sales quotes, ensuring accuracy and timely delivery to sales team members
Assist with customer inquiries related to orders, returns, and basic product information
Act as liaison between sales team and internal departments including Order Management, Accounts Receivable, and Service
Assist Order Management team with sales order processing, including verification of discounts, resolving pricing discrepancies, and coordinating configuration requirements
Maintain accurate and up-to-date records in CRM system, including customer contact information and account notes
Respond promptly to customer requests for documentation, order updates, and basic product information
Assist in resolving customer service issues by coordinating with appropriate departments
Provide backup coverage for other sales support team members as needed
Stay informed about new products, pricing updates, and company policies to provide accurate information
A successful candidate should have:
2+ years of experience in B2B customer service, support, or sales environment
Strong communication skills, both written and verbal in native / fluent English
Excellent organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Computer skills including Microsoft Office Suite (Word, Excel, Outlook)
Professional phone manner and customer service orientation
Experience with CRM systems, preferably Microsoft Dynamics
Dedication to providing timely, accurate responses to internal and external customers
Ability to identify issues and find solutions or connect people with the right resources
Ability to consistently follow-through on commitments and deadlines
Ability to work effectively with diverse teams across multiple departments
Comfort handling various tasks and adjusting priorities as business needs change
Clear, courteous interaction with all stakeholders
Some nice-to-haves:
Background in the AV industry
Knowledge and experience of distribution and reseller channel sales model
Advanced Excel skills for reporting and data management
Fluency in an additional European language
Work Environment:
Full-time, in-office position with standard business hours
Based at Biamp’s offices in either Brighton (UK) or Schoten (Belgium)
Who is Biamp?
We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:
Biamp connects people through extraordinary audiovisual experiences
About our company:
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
