Position Title: Sales Support Administrator
Location: Mirfield, West Yorkshire. On Site position
Fixed contract: Contract term for 12 months to cover maternity leave.
Working Hours: Monday to Friday 8:30am to 4:30pm
Overview
Flokk, a leader in workplace seating solutions, is looking for a sales support administrator to join our team. We are looking for someone with a passion for delivering exceptional customer experiences, managing sales processes with accuracy, and collaborating across teams to drive operational success.
Key Responsibilities:
- Prepare accurate and timely sales quotations in response to internal sales team requests and direct customer inquiries.
- Maintain quotation records, monitor status, and follow up as needed using the CRM systems.
- Process incoming orders, ensuring all order data is correctly captured in the ERP system, and liaise with internal stakeholders to ensure smooth fulfilment.
- Handle customer service queries relating to order entry, lead times, changes, and cancellations professionally and efficiently.
- Manage the preparation and dispatch of product samples, coordinating correct product selection, packaging, and courier arrangements.
- Collaborate closely with the sales team, production planning, and dealers to maintain accurate communication and resolve any issues impacting service delivery.
- Contribute to maintaining high standards of data accuracy across CRM (e.g.,SuperOffice) and ERP platforms.
- Provide administrative support to the Internal Sales team, including preparation of reports and documentation.
Requirements
- Proven experience in customer service or sales administrative role, preferably within a sales environment.
- Strong customer- centric mindset and organisational skills with the ability to manage multiple tasks effectively.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential; familiarity with CRM software is advantageous ( e,g SuperOffice), with the ability to manage and maintain accurate sales data
- Attention to detail and a commitment to delivering high-quality work.
- Excellent commercial acumen with a clear grasp of business priorities and the operational impact of sales support
- A proactive attitude towards problem-solving and improving processes.
- A strong customer service orientation with a friendly demeanour.
What we offer:
- Company Pension
- Employee Assistance Programme with 24/7 support
- Enhanced Maternity and Paternity pay
- Life insurance
- Company Events
- Cycle to Work Scheme
- Free car parking on site
Job Type: Fixed term contract
Contract length: 12 months
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- On-site parking
Application question(s):
- What systems or software have you used to support sales, customer service
- What motivated you to apply for this role and what skills or experience do you have that match the role requirements?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 05/09/2025
Expected start date: 01/10/2025
