Sales Supervisor Full Time

The Sales Supervior is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism

Major Responsibilities include but are not limited to:
People

• Inspire, lead and coach the store team to create a culture of performance delivery and

accountability

• Support the Management Team in training and developing the store team as well as onboarding

new joiners

• Provide feedback to support Management Team in evaluating and boostig performance of each

Jet Set Ambassador

• Ensure image and grooming standards are aligned with brand policy
• Practice and role model the company behaviors, ensuring effective use of the behavior tool kit

Service

• Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer

experiences to drive loyalty and repeat business both in store and through Virtual Shopping

• Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and

a variety of channls

• Proactively manage client database and utilize information to increase sales
• Maintain floor presence and lead by example through elevated customer experience and Service

Leading

• Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues,

empowering the teams to make decisions in the customer’s best interest
Sales

• Meet and exceed sales goals holding self and team accountable for the results
• Analyze reports, and develop action plans to ensure expectations are met or exceeded
• Track and communicate business results and opportunities, driving sales and product knowledge
• Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and

communicated effectively
Job Description
Sales Supervisor
Operations

• Support Management Team to ensure store maintenance and auditing programme is aligned to

Brand standards

• Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early

indications of any loss, collaborating with with SM, ASM and LPRM

• Collaborate with DVM to implement and maintain all visual merchandising directives and ensure

execution of effective strategies

• Ensure all the Company Communication Platforms are used effectively and relevant actions taken.

Technology Proficiency: Highlight the importance of leveraging technology

Job Requirements:

• Relevant proven retail and management experience with a fast-paced retailer
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer

experience.

• Able to work and thrive in a fast-paced retail environment keeping a positive attitude and

maintaining Speed, Energy and Optimism

• Proficiency in Retail Math, KPIs and Microsoft Office
• Fluent English

We are an Equal Opportunity Employer M/D/F/V