job title: Dental Treatment Coordinator (Face-to-Face Consultations)
Salary: £24-30000 base + uncapped commission (OTE £40,000–£50,000), plus benefits
Location: In-clinic across our 3 practices (rota includes some evenings/Saturdays)
About the role
We’re a fast-growing private dental group. You’ll own the patient journey from enquiry to accepted treatment, delivering friendly, outcome-focused consultations and clear treatment plans while working to sales targets and consistent run-rates.
What you’ll do
- Run face-to-face consultations (private, cosmetic & implant cases).
- Translate clinician recommendations into clear, costed treatment plans; discuss finance options compliantly.
- Follow up warm leads and pending plans; maintain high show-rate and conversion.
- Track pipeline in our CRM; report daily/weekly KPIs (show %, conversion %, revenue, cycle time).
- Liaise with clinicians, reception and finance to ensure seamless patient experience.
About you
- Experience as a Treatment Coordinator / Patient Care Coordinator or dental sales.
- Target-driven with a warm, professional bedside manner.
- Confident discussing fees, value and timelines; excellent objection handling.
- Strong admin/CRM discipline; CQC/GDC awareness and finance-discussion compliance.
KPIs & targets
- Consultation show-rate ≥ 80%
- Plan conversion ≥ 55–65% (treatment accepted)
- Monthly revenue target (clinic-specific) with consistent weekly run-rate
- Follow-up SLA: contact within 24h; 3–5 touchpoints over 14 days
Benefits
- Commission on accepted plans; quarterly accelerator for stretch performance
- Training (product/clinical basics, finance compliance, CRM), free/discounted treatment, pension
Hours & rota
Full-time (c. 40 hrs): mix of weekdays, 2x late evening, and 2x Saturdays.
Job Type: Full-time
Pay: £24,420.00-£32,000.00 per year
Experience:
- face to face sales: 3 years (preferred)
- meeting KPIs and Targets : 2 years (preferred)
Work Location: In person
Expected start date: 05/09/2025
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