Joinery & Heritage Craftsmen Ltd is a leading provider of high-quality timber window and window restorers , known for craftsmanship, customer service, and reliability. We work across residential and commercial projects, delivering bespoke solutions tailored to our clients’ needs.
Job Summary
We are looking for a proactive and detail-oriented Sales Coordinator to support our sales and installation teams. You’ll be the first point of contact for customer enquiries, responsible for coordinating quotes, managing schedules, and ensuring a smooth process from initial enquiry to completed installation.
Key Responsibilities
Handle inbound customer enquiries via phone, email, and web forms
Qualify leads and schedule site surveys or consultations
Prepare and send quotes, track follow-ups, and assist in closing sales
Maintain accurate records in our CRM system
Coordinate schedules between clients and surveyors
Process job orders, contracts, and payment paperwork
Communicate with clients regarding timelines, updates, or changes
Follow up with customers post-installation for feedback and reviews
Support the sales and operations teams with reporting and admin tasks
Requirements
Previous marketing experience would be advantageous
5 years’ experience in a sales support, admin, or customer service role
Previous experience in construction, trades, or home improvement sectors preferred
Strong organisational and time-management skills
Excellent verbal and written communication
Confident using CRM systems, email, and Microsoft Office
A proactive attitude with the ability to multitask under pressure
Friendly, professional, and customer-focused
What We Offer
Competitive salary and performance incentives
A supportive and dynamic work environment
Opportunities for professional development
20+ days holiday plus bank holidays
Pension scheme and other benefits
We invite enthusiastic candidates who are eager to contribute to our success while developing their career in sales coordination.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
