Sales Assistant - Brighton
Job Description
Team Frames Limited specialises in the sale of windows, doors, and conservatories to the trade.
Due to the rapid growth within our business, we need a Sales Assistant for our brand new Brighton branch.
This role will require someone highly motivated, who has a good eye for detail and is driven to succeed. We are looking for a person who will feel confident dealing with new and existing customers.
Ensuring good customer service is at the forefront of everything we do.
You will be a focused, well-organised, dedicated individual with a passion for providing outstanding customer service and the drive to deliver success.
Our ideal candidate must be comfortable progressing a customer enquiry from start to finish, from the first meeting through to the job being delivered.
In return, we offer full training leading to career progression opportunities, a competitive starting salary, plus a bonus in a supportive working environment.
This role supports the Branch Manager in the day-to-day operations of the branch.
Key responsibilities:
- To promote sales at the branch by obtaining new leads that convert to quotes and in turn orders.
- Ensure the CRM system is kept up to date and utilised to it’s full potential.
- To oversee the opportunity pipeline and actively follow up outstanding quotations with the remit of converting the to sales.
- Provide a professional, dedicated and customer focused service to all customers; keeping them updated on their quotations and orders, whilst correctly interpreting any requests they have, in a timely manner.
- To meet and manage customer expectations and to escalate any issues that may arise.
- To ensure that all established administrative routines and records are kept accurately and up to date.
- To communicate by email in a clear, concise manner and by telephone in a polite confident way.
- To carry out canvassing activities relating to your associated branch or to other branches if required.
- Assisting in the warehouse when required: putting away glass, frames, helping load the van, assisting customers with collections; selling ancillaries, etc.
General requirements:
- To remain professional at all times with colleagues, customers & suppliers
- To maintain confidentiality of all company information
- To investigate, propose & implement improved processes with the branch.
- Time management & attention to detail.
- Thorough knowledge of MS Office Suite including Word, Excel, and Outlook.
- Ensure all customers’ details are correct in line with GDPR (General Data Protection Regulation)
- To assist other branches with their workload as required
- To keep the branch warehouse & office tidy at all times
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Experience:
- Sales: 1 year (preferred)
Work Location: In person
