Sales and Admin Support (Part-Time)

Sales and Admin Support (Part-Time)

Job Summary

We are seeking a proactive and detail-oriented Part-Time Sales and Admin Support professional to join our team. This role provides essential support across administrative, sales, and e-commerce functions. The ideal candidate will be comfortable managing day-to-day operations, handling customer interactions, and supporting the business in both B2B and B2C environments.

Key Responsibilities

Administrative & Back-Office Support

• Receive and log incoming stock and deliveries (Booking In)
• Record vending machine withdrawals into ERP and prepare customer reports
• Generate and distribute delivery notes for outbound orders
• Post supplier invoices and reconcile them with purchase orders
• Follow up on missing purchase order numbers for sales invoicing

E-Commerce (B2C & B2B)

• Process online retail orders, confirming payment and arranging dispatch
• Liaise with suppliers for procurement related to online sales
• Package and dispatch orders via FedEx, Royal Mail, or similar
• Follow up on delayed or pending orders and communicate with customers
• Respond to B2C customer enquiries via phone, email, or live chat
• Upload products and update listings on B2B platforms
• Configure pricing tiers and discounts for wholesale clients
• Set up and manage user accounts for business customers

Sales Support

• Handle inbound phone calls and emails, offering product support and escalating leads where necessary
• Convert email enquiries into formal sales orders and coordinate dispatch with accuracy

Marketing Support

• Assist with the creation and scheduling of promotional email campaigns
• Update email signature banners to align with active promotions
• Design basic flyers or promotional material following brand guidelines
• Track and report campaign performance; suggest improvements or A/B tests

Qualifications & Skills

• Previous experience in an administrative, sales support, or e-commerce role preferred
• Strong attention to detail and organisational skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office (Excel, Outlook), ERP systems, and e-commerce platforms
• Ability to work independently and manage multiple tasks
• Basic design/marketing software skills (e.g., Canva, Mailchimp, or similar) a plus

What We Offer

• Flexible part-time hours
• Supportive and collaborative team environment
• Opportunity to gain experience across multiple business functions

Job Types: Full-time, Part-time

Pay: £17,995.00 per year

Expected hours: 25 per week

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person