Sales Administrator
Location: SW18, London (Showroom based)
Hours: Tuesday to Saturday (weekdays 9:30am–6:00pm, Saturdays 10:00am–4:00pm). With occasional Monday shifts in place of Saturday (about once a month).
Salary: Competitive, based on experience
About Case
Since 2005, Case has worked with some of the world’s leading designers to create contemporary furniture that’s accessible, affordable, and built with integrity. We’re a design-led, independent brand with a strong reputation for quality and innovation.
The Role
We are looking for a Sales and Customer Service Administrator responsible for supporting the sales team by handling administrative tasks and ensuring the smooth processing of sales orders and customer service. This role plays a key part in maintaining excellent customer service, coordinating internal processes, and assisting with the overall efficiency of the sales operation.
Key Responsibilities
- Serve as the primary point of contact for customers, providing prompt support on orders, deliveries, and aftersales inquiries to ensure a seamless and reassuring experience at every stage.
- Process and manage sales orders, ensuring accuracy and timely entry into the system.
- Maintain and update customer databases and CRM systems with accurate information.
- Coordinate with logistics, accounts and production teams to ensure smooth sales operations.
- Manage and maintain inventory of sample and swatch library.
- Resolve customer issues or complaints professionally and efficiently, escalating when necessary.
- Assist in the preparation of POS materials such as pricelists, sale tickets, products swatches.
- Identify opportunities to streamline processes and proactively suggest improvements.
Requirements
- Proven experience in sales administration, customer service, or a similar administrative role.
- Strong organisational and multitasking skills with attention to detail.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Ability to work independently and collaboratively within a team.
- Time management skills and ability to meet deadlines.
- Must have the right to work in the UK and be based here full-time.
Personal Skills
- Accuracy and efficiency
- Customer Service experienced
- Be a team player
- Initiative and accountability
- Problem-solving skills
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
- Employee discount
- Store discount
Ability to commute/relocate:
- London SW18: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you previously worked in a role that required liaising with customers and managing orders from start to finish? Please describe.
Work authorisation:
- United Kingdom (required)
Work Location: In person
