We’re looking for a dynamic, bilingual professional fluent in French and English, passionate about customer success, with a strong technical background in SaaS and hardware solutions. You’ll thrive in a fast-paced, remote environment and be motivated to build and nurture long-term client relationships across multiple countries. This position offers flexibility to work from our Milton Keynes office or remotely within England or Wales.
What you will do
Client & Account Management
- Own major European accounts and be the trusted advisor clients rely on, building partnerships that boost loyalty.
- Lead Account and Quarterly Business Reviews via Microsoft Teams and face-to-face meetings across the EU.
- Champion solution adoption, demonstrate ROI, and deliver engaging training to empower clients.
- Be a friendly, responsive contact who quickly resolves customer needs and turns challenges into wins.
Customer Support & Technical Troubleshooting
- Manage onboarding, billing, and support for French-speaking customers, resolving escalations with internal teams.
- Handle the full order process from quote to installation, partnering with Finance to ensure smooth invoicing.
- Quickly diagnose and fix technical issues to minimize downtime and delight customers.
- Coordinate with order management, fulfillment, subcontractors, and engineers for timely installations.
Collaboration & Communication
- Work closely with Sales, Professional Services, Support, Field Services, and Supply Chain to deliver a seamless customer experience.
- Provide expert translation support for clear post-sale communication.
Global Relationship & Workflow Management
- Manage meetings across time zones with flexibility, including occasional after-hours calls, to support international partners.
- Own the entire process from start to finish, ensuring accurate, on-schedule orders with detailed records for smooth operations.
Who you are
Experienced Saas Account Manager: With at least 5 years of proven success managing enterprise-level accounts; adept at handling complex, multi-stakeholder relationships and driving retention, renewals, and revenue growth.
Technical Expertise: Strong aptitude for troubleshooting software and hardware, with proficiency in advanced Microsoft Excel functions (VLOOKUP, XLOOKUP, pivot tables) to analyze data and support decision-making.
Fluent in French and English: Capable of translating technical and business information clearly and managing cross-cultural communication in international settings.
Problem-Solving & Sales Savvy: Proactive in anticipating client needs, resolving issues swiftly, and identifying upselling or cross-selling opportunities that align with company goals.
Team Collaboration: Ability to work closely with Sales, Support, Order Management, Supply Chain, Field Services, and subcontracted Engineers to ensure seamless delivery and installation.
Organized & Detail-Focused: Skilled at handling multiple priorities independently, ensuring accurate order processing and timely follow-ups.
Flexibility & Mobility: Valid UK Driving License with willingness to travel occasionally across the UK/EU and accommodate flexible working hours for international meetings.
Customer-Centric: Committed to delivering exceptional customer experiences that build trust and loyalty.
Application information:
- Submit your application and CV.
- Initial screening will be followed by interviews, including a presentation, to assess your customer engagement and technical understanding.
- Interviews will be conducted on-site, with later stages via video call.
- We aim to provide a clear and supportive recruitment process to help you showcase your strengths.
#LI-DL1 #FindYourPath #FuelYourPassion #LI-Remote #LI-Hybrid
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s enable the way the world moves!
