Job reference
TCC000577
Date posted
10/06/2025
Application closing date
24/06/2025
Location
Lichfield UK
Salary
£26,208
Package
great benefits
Contractual hours
40
Basis
Full time
Job category/type
Quality Control/Returns
Returns Operative
Job description
The Cotswold Company is the home of beautiful homewares and handcrafted furniture, built to last a lifetime.
Our returns hub is based in Lichfield, in the Midlands and we are seeking new colleagues to process and grade returns into the business in a timely manner.
As part of the returns team, you will be helping with unloading delivery vehicles, scanning and putting goods away, picking, packing, despatch and returns. We are looking for highly-motivated individuals who enjoy a physically demanding role.
Whilst the role will be based in Lichfield, initial training will be carried out at our Wednesbury site, until September, so the ability to reach both sites will be essential.
Key duties of the role will include:
- Accurately receive all returned items against the manifest, ensuring discrepancies are promptly reported.
- Open, inspect, and assess the condition of returned products, grading them according to agreed standards (e.g., Back to Stock, Green, Orange, Red).
- Record all return processing details accurately and in a timely manner in the Returns Management System (RMS).
- Identify and communicate any recurring product or manufacturing faults to support continuous improvement.
- Assist Team Leaders in gathering evidence for supplier claims and product quality disputes.
- Support the coordination and fulfilment of auction and trader collections.
- Process and dispatch replacement parts orders accurately and efficiently, as required.
- Ensure all returned items are correctly entered into the RMS and appropriately categorised.
Essential qualities and behaviours we’re looking for
- Good communicator who is able to positively engage with team members.
- Must have good attention to detail.
- Excellent motivation skills; able to identify and address staff issues and concerns.
- Positive ‘can do’ approach
- Must have good attention to detail and a passion to reduce errors and improve efficiency.
Qualifications, skills & experience:
Essential
- Able to work towards targets and KPI's
- Attention to detail
- Team focused
Desirable
- Experience in a similar warehouse role
- Experience working with furniture
Have you heard about our benefits?
- Up to 33 days holiday per year (inc. Bank Holidays)
- Great discounts on our products
- Membership of help@hand discount platform
- Private healthcare
- Cash Plan
- Cycle to work scheme
- Death in service benefit
- Access to Health & Wellbeing guidance and support
- Your birthday day-off!
And lots of other great things!
Who are we?
Over 25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.
We live by our company values of
- Happiest together
- Always authentic
- Passion for progress
- Inspiring others
- Constantly caring
We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We’re growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.
We genuinely care about our teams and continually strive to create an inclusive and diverse workplace where we celebrate our differences, and our people can truly be themselves and feel like they belong. Our team’s wellbeing is our priority, and we pledge to live by our value of ‘Constantly Caring’ by looking after each other, being approachable and attentive to each other’s needs and provide a space where everyone feels safe to ask for help and support and receives kindness and understanding in return.
Applicants should already possess the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.
For more company information, follow the link https://www.cotswoldco.com/
Key duties of the role will include:
- Accurately receive all returned items against the manifest, ensuring discrepancies are promptly reported.
- Open, inspect, and assess the condition of returned products, grading them according to agreed standards (e.g., Back to Stock, Green, Orange, Red).
- Record all return processing details accurately and in a timely manner in the Returns Management System (RMS).
- Identify and communicate any recurring product or manufacturing faults to support continuous improvement.
- Assist Team Leaders in gathering evidence for supplier claims and product quality disputes.
- Support the coordination and fulfilment of auction and trader collections.
- Process and dispatch replacement parts orders accurately and efficiently, as required.
- Ensure all returned items are correctly entered into the RMS and appropriately categorised.
Report job
