LTK Consultants Ltd is a leading Automotive Consultancy company specialising in multiple digital online platforms within industry leading manufacturers. As an outsourced business, high standards of delivery are imperative in order to keep our clients and customers satisfied. We represent well known quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat.
(40 Hours per week) Temp-Perm 12 Weeks
Mon-Fri 8:00am – 5:00pm/8:30am – 5:30pm
Saturday (1 in 3) 8:30am – 12:30pm
Location: Birmingham Business Park, B37 7YE
Salary: £26,500 pro rota +monthly bonus
The Role:
- Inbound and outbound calls, scheduling customers in for their MOT, Services and Recalls on vehicles
- Upselling additional products to benefit the customer vehicle where needed
- Providing outstanding customer service and answering any queries regarding vehicle issues
- Inputting customers details accurately and scheduling time slots for appointments in the dealerships using CRM Systems
- Hitting daily, weekly and monthly KPI's and targets to ensure a monthly bonus
To be successful within this role you will need to:
- Good literacy skills
- Customer service experience
- Ability to work in a High Paced Environment
- Using the training provided navigate through our bespoke systems
- Attention to Detail
- Good Communication and Listening Skills
- High Energy
- Professional & Friendly approach
- Fluent in Spoken and Written English
Range of Benefits:
- 2 Week Full induction and training with our onsite training manager
- 30 days holidays including Bank Holidays/Additional day holiday for your birthday
- Contributory Pension Scheme
- Health Cash Plan
- Rewards Cash Plan
- Length of Service Awards
- Active Career Progression
- Incentives (love2shop, vouchers, lunches etc)
Job Types: Full-time, Temp to perm
Pay: £26,500.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Transport links
Application question(s):
- Are you able to commute to our Birmingham Based office? Postcode - B37 7YE
Work Location: In person
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