We are seeking a dynamic and knowledgeable Aftersales Retailer Network Support Specialist to join our team at Stellantis. This role requires an individual with a solid understanding of Stellantis policies, processes and systems, to train and support staff within a Stellantis brand environment.
The ideal candidate will have a proactive attitude, excellent presentation skills, and the ability to work effectively with SMEs, system NSCs, and dealership networks. You may currently be someone who is a key member of staff at a Peugeot / Citroen / DS / Vauxhall / Fiat / Jeep / Alfa Romeo / Fiat Pro or Abarth Authorised Repairer, looking for the next step. Brand experience is key for this role; however, we of course will support in the upskill for any additional Brand(s) knowledge (System / Policy).
Key Responsibilities:
- Deliver training support on Stellantis Aftersales, Warranty and Technical systems, ensuring understanding and compliance with company policies and processes.
- Provide expertise in Warranty management and vehicle lookup tools, to optimise operational efficiency.
- Develop training material in collaboration with subject matter experts.Present and also co-host training sessions, confidently presenting material to diverse audiences.
- Collaborate with Subject Matter Experts (SMEs), system owners and NSC staff to gather, update, and share accurate information.
- Offer tailored support to enhance dealership knowledge and usage of Stellantis tools and systems.
- Utilise Microsoft Office tools to prepare and deliver training materials effectively
Person Requirements:
- Sound knowledge of Stellantis Operating Standards, policies, processes, and systems (Aftersales and Warranty).
- Previous Warranty Policy / Process / Clerical experience in a Stellantis brand environment is ESSENTIAL (xFCA / xPSA or BOTH)
- Competency in vehicle technical infrastructure and utilities.
- Confidence in delivering or supporting training material as a presenter or co-host
- Demonstrated ability to seek out and utilise information from relevant sources.
- Proficient in Microsoft Office packages.
- Competency in using Stellantis systems either xPSA/xFCA or Both, examples;
- Service Box, EPGC / SAGAI, Link Entry, eSIGI / Tempario WEB, Dealer Connect
- Familiarity with additional Aftersales utilities is Adventageous
- Experience within a multi-branded site adhering to multiple Stellantis mandates is also Advantageous
This role would suit a candidate who has a strong Warranty department background.
Our Calex Core Values
We are looking for an individual who aligns with our company core values:
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
Salary & Benefits: Circa £35,000 - £37,000 dependant on experience, Company Car (BIK)*, 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice).
Company Car (BIK)* - Example costings, based on a high-spec, fully electric Peugeot e-2008 GT: The P11D value is approximately £32,845. Therefore, the annual tax payable by the employee would be approx. £130 per year (20% taxpayer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs.
Contract: Full Time / Permanent
Working Hours: Monday - Friday, 40 hours per week
Place of Work: This is a hybrid role, working from home and the Stellantis Performance Academy in Coventry. There will also be regional travel expected with this position, so flexibility is required.
Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).
Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Job Types: Full-time, Permanent
Pay: £35,000.00-£37,000.00 per year
Benefits:
- Canteen
- Company car
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
- Work from home
Work Location: Hybrid remote in Coventry CV3 1BH
