Retail Shop Assistant - Reptiles
Aqua Group HQ, Brookenby Business Park, Brookenby, Market Rasen, Lincolnshire, LN8 6HF
Are you passionate about reptiles and have a knack for providing excellent customer service? Do you have experience in a retail environment and a solid understanding of reptiles, amphibians, and invertebrates? If so, Aqua Group has an exciting opportunity for you!
About the role:
We are looking for a knowledgeable and enthusiastic Retail Shop Assistant to join our team and help our customers create and maintain thriving reptile environments. You will play a key role in providing expert advice, assisting with product selection, and ensuring our reptile section is well-maintained and visually appealing.
This is a full-time position working 42 hours per week 10 am-6 pm. Some flexibility will be required to meet business or animal welfare needs. Our public industry includes working regular weekends, bank holidays, and school holidays as well as being on-call for out-of-hours emergencies and working sometimes early or late to meet business and animal care demands.
Responsibilities:
- Provide exceptional customer service, offering friendly and informative advice on reptiles, amphibians, invertebrates, plants, and associated products.
- Utilise your knowledge of different reptile species to help customers choose the right livestock and equipment for their needs.
- Maintain a healthy and visually appealing reptile section, including regular vivarium maintenance, temperature monitoring, behaviour monitoring, and ensuring livestock are in excellent condition.
- Deliver basic veterinary care and treatments.
- Life support systems maintenance.
- Process sales transactions accurately and efficiently using our point-of-sale system.
- Assist with receiving and stocking new livestock and products, ensuring proper handling and care.
- Monitor stock levels and inform management of low or out-of-stock items.
- Daily record keeping and compliance with company policies and protocols.
- Answer customer inquiries via phone and in-person, providing accurate and helpful information.
- Keep up to date with the latest products, trends, and best practices in the reptile industry.
- Adhere to all company policies and procedures, including health and safety regulations.
- Contribute to a positive and collaborative team environment.
Requirements:
- Proven previous experience in a retail environment, ideally within the pet industry.
- A strong knowledge base of reptiles, amphibians, invertebrates, plants, and their care requirements.
- Excellent communication and interpersonal skills with a genuine passion for helping customers.
- Ability to handle live animals responsibly and with care.
- Strong organisational skills and attention to detail.
- Ability to work independently under own initiative with high attention to detail and collaboratively as part of a team.
- Flexibility to work weekends and occasional evenings as required.
- A proactive and enthusiastic approach to learning and development within the role.
Desirable (but not essential):
- Formal qualifications or certifications related to animal care or similar.
- Experience in providing basic veterinary treatment and care to reptile species.
- Confident with animal husbandry practices for vertebrate and invertebrate species.
- Familiarity with point-of-sale systems and inventory management.
- Full clean UK driving license and personal vehicle.
Benefits:
- Competitive salary, £24,000 - £26,000 per annum
- 28 days holiday including substitute bank holidays
- Opportunities for training and development
- A supportive and passionate work environment
- The chance to share your love of aquatics with others!
To Apply:
If you are a dedicated and knowledgeable individual with a passion for aquatics and retail, we encourage you to apply! Please apply via indeed or submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role to [email protected]
We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Application question(s):
- Do you possess at least 1-2 years of experience in reptile retail? Hobbyists with advanced, demonstrable knowledge of husbandry and habitats gained through personal ownership and maintenance will also be considered.
Work Location: In person
