About Us
At Dandara Living, we’re proud to be one of the UK’s leading designers, developers, and operators of large-scale Build to Rent communities. Our mission is simple: create exceptional homes and vibrant neighbourhoods that set a new standard for rental living.
About Baltic Yard
Perfectly positioned in Liverpool’s popular Baltic Triangle, Baltic Yard combines modern, design-led apartments with lifestyle-enhancing features. Residents enjoy contemporary homes, relaxing communal spaces, and a buzzing neighbourhood full of creativity, culture, and community spirit. Everything you need is right on your doorstep—from music venues and cafés to green spaces and waterfront views.
Working Pattern
Hours: 40 per week
Shifts: Tuesday to Saturday
What You’ll Do
As part of the on-site Resident Services Team, you’ll be a key face of Baltic Yard, delivering an outstanding resident experience from first interaction to daily living. You’ll support everything from welcoming new tenants to ensuring communal spaces are inviting and well-maintained.
Day-to-day, you’ll be:
Front of house: Greet residents and guests, manage deliveries, and be the go-to contact for everyday enquiries.
Resident experience: Support resident engagement through events, social media updates, and communications via the residents’ portal.
Viewings & move-ins: Conduct apartment tours, complete Right to Rent/KYC checks, issue keys, and handle inventories.
Amenity spaces: Coordinate bookings and keep lounges, gyms, bin stores, car parks and cycle stores clean and safe.
Maintenance & inspections: Log repairs, carry out inspections and security patrols, and support contractor access.
Compliance: Assist with H&S testing, site logs, and ensuring all spaces meet company safety standards.
Shift cover & handovers: Provide clear end-of-shift reports and step in where flexibility is needed across the team.
What You’ll Bring
Essential:
Confidence using Microsoft Office and booking/database systems
Highly organised with great attention to detail
Excellent communication and problem-solving skills
A genuine passion for delivering first-class customer service
Desired:
Background in residential lettings, hospitality or property management
Understanding of Right to Rent regulations and tenancy compliance
What We’ll Offer
Competitive salary based on experience
25 days’ annual leave (pro rata), plus the option to buy 5 additional days
Access to our Employee Assistance Programme and 24/7 virtual GP via Health Hero
My Benefits platform & Health Assured Wellness App
Cycle-to-work scheme
Employer-matched pension contributions up to 5%
Life assurance at 3x your salary
Enhanced parental leave and quarterly recognition awards
Please Note
We are unable to accept agency applications—speculative CVs will be treated as unsolicited.
