JOB SUMMARY
· To liaise with Residents, Relatives, social workers and ICBs to process all admission administration to ensure a smooth admission into the home.
· To act as administrative support for the Resident Services Department.
DUTIES AND RESPONSIBILITIES
1. Represent Nightingale Hammerson and our outstanding care homes in a friendly and professional manner.
2. Respond to telephone and email enquiries, providing relevant information as necessary
3. Manage and update the database concerning external enquiries, responses, and conversions, while delivering regular analyses of the data.
4. Collate information packs, ensuring departmental information is up to date.
5. Record all new admissions in the database, ensuring accurate contact and fee details are entered, and that resident occupancy documentation is scanned and uploaded to the database.
6. Engage in initial discussions regarding financial matters with residents and their families, explaining the implications of transitioning to Nightingale Hammerson.
7. Conduct tours of Nightingale/ Hammerson House
8. Follow-up with prospective Residents on a regular basis via phone and email, maintaining waiting list where required.
9. Oversee and participate in the pre- admission process for permanent or respite admissions at Nightingale Hammerson, including liaison with local authorities and ICBs and Relatives regarding funding arrangements.
10. Communicate with Nightingale Hammerson's clinical and non-clinical teams regarding enquiries, admissions and arrival of new Residents
11. Creating PCS accounts for all new Residents.
12. Support Resident Services Coordinators in all communications with residents and their families from the pre-admission stage through to the end of life.
13. Collaborate with other members of the Resident Services team to ensure a seamless transition for Residents into Nightingale Hammerson, maintaining regular contact with Residents and their families throughout the process.
14. Maintain the marketing websites (carehome.co.uk, carechoices.co.uk and carefind.co.uk) ensuring information is updated and news stories shared.
15. Be accountable for delivering and reporting on Key Performance Indicators (KPIs) as established.
16. Perform additional duties within the scope of the position as required from time to time.
GENERAL REQUIREMENTS
· Excellent verbal and written communication skills
· Experience of working with older people
· Knowledge and an understanding of dementia
· An understanding and respect for the Jewish faith and customs
· Good customer service skills
· Experience of using a database and Microsoft office
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
Work Location: In person
