OTE £13.11 per hour,including tronc.
Location:Home Grown Hotels,Head Office,Lyndhurst. Hampshire,SO43 7DD
Salary:OTE £13.11 per hour,including tronc.
Hours:35 hours per week,over 5 days.
Shift patterns flex over a 7-day week; Monday to Friday:08:30 – 20:00,Saturday and Sunday:08:30 – 17:30
This role is based at our Head Office in Lyndhurst.
We are currently looking for a committed Reservationist who is enthusiastic,warm and engaging to join our team at one of the most exciting and award-winning restaurant and hotel groups in the UK.
As a member of our Central Reservations Team,you will be striving to achieve customer satisfaction and room revenue goals whilst handling multiple queries simultaneously via phone,email and live chat. Other duties will include general administration,correspondence checks and market research. You will also engage closely with the hotel staff,communicating with them to deliver our guests’ expectations.
You will be working in a fast-paced environment with a close-knit team. You will need to be a team player with enthusiasm towards making our guests have a memorable experience,both exceptional customer service and communication skills are essential for this role
Key Responsibilities:
- Handling a high volume of enquiries across multiple communication channels with professionalism and efficiency
- Building in-depth knowledge of our nine unique hotels and their offerings to confidently assist guests
- Proactively identify opportunities to upsell room types and additional services such as spa treatments
- Maintain regular contact with guests to ensure their booking journey is seamless and all reservations are confirmed
- Accurately record guest details and specific requirements to ensure a personalised experience
- Process deposits and pre-payments in accordance with company policies and procedures
- Manage all reservation correspondence promptly and precisely,ensuring guests receive timely and accurate information
Similar work experience is preferred,though full training will be provided.
Each of our hotel's are unique,as are our guests. From new openings,to our summer festivals there is always a hot topic of conversation.
We are dedicated to making THE PIGs an inspiring,exciting,and fun place to work and in return for your commitment to us you can expect something a little different:
Numerous retail discounts via our Perkbox Scheme.- Discounted room rates and complimentary staff stays across our group.
- 35% off food & beverage across our group,plus discounted spa treatments.
- A commitment to providing craft and accredited training to all staff.
- On-site parking and meals on duty for Head Office staff.
To view our full range of perks,visit our ‘What we can do for you’ section on our career’s jobs.thepighotel.com
Home Grown Hotels is committed to encouraging equality,diversity,and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.
