Circa £30,000 per annum - Hybrid working - Central London - Full Time, Permanent
The Repairs Team are responsible for the repairs and maintenance of our properties, as part of providing safe and secure homes. The Repairs Administrator role will focus on supporting the repairs team in delivering a customer focussed high quality repairs and maintenance service.
This role will help ensure that we maintain the efficiency and quality of the repair and maintenance operations.
The job holder will report to the Repairs Team Manager and will assist with repairs, fleet, job management system and associated repairs programming platform thus aiding efficient service delivery. administration.
This role requires an understanding of technical and operational processes, contributing significantly to service delivery, resident satisfaction, operational effectiveness and ultimately contributing to achieving our mission and vision.
A day in the life:
- Respond to enquiries from sub-contractors and internal staff
- Raise OOH jobs that have been attended and arrange payment
- Arrange any follow-on work (FOW) required according to sub-contractor’s reports
- Liaise with Repairs Service Managers (RSM) for decisions on job quotes
- Raise jobs on request and ensure inspection reports are available
- Check the notice of completions (NOC) daily and review reports
- Keep job statuses up to date and ensure rejected jobs are cancelled
- Liaise with other teams as required
- Assist with complaints and Member Enquiry
- Use Dynamics CRM to review complaints tracker and assign complaints to responsible team
- Assist with Member Enquiry investigation
- Assist with fleet and repairs programming platform related enquiries
- Reflect the Wandle values and behaviours in everything you do and inspire your direct reports and staff across Wandle to achieve the best outcomes for our customers
- Support the organisation to improve its customer service delivery through demonstrating Think Customer value at all times
You:
- Have experience with sub-contractor management.
- Be commercially aware.
- Worked in Social Housing.
- Experience responding to queries from sub-contractors and internal stakeholders, and closing down queries.
- Confident reviewing practical reports.
- Experience dealing with fleet management.
- Have good communication skills, both written and verbal.
Please apply with your CV and supporting statement outlining why you should be our next Repairs Administrator.
Please note, if shortlisted, there will be a 30 minute online assessment to undertake as part of the selection process. Let me know if you require any reasonable adjustments.
Closing date: 12 August 2025 at 11:59pm
Shortlisting: 13 August 2025
Interviews: Week commencing 18 August 2025
Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.
