Salary
Grade 4 - £32,767 - £36,197
Contractual hours
36
Basis
Full time
Package
Fixed Term Contract (6 months) Full Time (36 Hours)
Job category/type
Housing
Date posted
17/06/2025
Job reference
BH000767
Why is the role important?
The Rent Officer role provides advice and support to customers regarding their rent accounts and benefits to ensure that the rent on their home is paid. The Rent Officer will actively seek full payment of outstanding balances and negotiate repayment arrangements for those that cannot afford to pay in full and take appropriate action for unpaid debts.
What’s involved?
- Support customers with their debt and ensure rental arrears are paid.
- Achieve high levels of performance as an individual and as part of a team.
- Maximise cash collection by asking for full payment on every contact and negotiating arrangements for those that cannot afford to pay in full.
- Prioritise own workload and manage own performance against individual targets.
- Identify arrears cases from IT systems and performance reports; and manage and escalate these cases in line with the relevant procedures and legislation.
- Proactively contact customers and respond to their enquiries using all communication methods such as telephone, letters, emails, text, face to face appointments and home visits.
- Provide advice regarding the eligibility of benefits, ensure that these are applied for, and the customers are aware of their rental liability.
- Recommend for court and eviction and prepare and submit the relevant paperwork.
- Prepare legal papers for presentation at court for all matters relating to rent possession cases.
- Taking possession proceedings to recover unpaid debts or repossession of the property.
- Ensure Equality, diversity & Inclusion is at the forefront of all decisions, inclusive language is used consistently, and we celebrate differences.
- Ensure all Health & Safety issues identified are reported and appropriate learning where required is shared.
Applying Instructions
Are you ready to play your part?
please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification, which will be assessed during the application (A) stage. Your selection for an interview will be based on this information.
Interview Date(s): Interviews for this position will be held on w/c 14th July 2025.
You can find more information about our employee benefits on our website > https://www.boltonathome.org.uk/employee-benefits
We value diversity and welcome applicants from all backgrounds, including underrepresented groups. If you share our values and want to make a difference, we encourage you to apply.
As a Disability Confident employer, we strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. Please contact us at [email protected] and this can be arranged.
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