Pinnacle Group are seeking a Rent Collection Team Leader to manage a team of Six Income Collection Officers This is a key role in the management of the overall income team. You will ensure that the rent collection and arrears recovery processes are delivered in a way that is efficient, effective and customer-focused, that rental income is maximised for our clients, and that KPIs are met as we seek to provide a best in class service.
This is a full-time role with a hybrid working pattern of 3-4 days in the office. The working hours are Monday – Friday 9am-5.30pm, although some flexibility maybe required for business needs.
Our Homes division is a leading provider of housing management services across all tenures. A community-focused business, our client base spans central and local government, as well as the development and institutional investment sectors. Alongside over 80,000 homes in management we have two for profit registered provider registrations and a market-leading council partnership acquiring, refurbishing, managing and maintaining a portfolio of 500 properties. In the last three years, in addition to acquiring a residential lettings business, we have secured a major Ministry of Defence contract providing services across a portfolio of 49,000 military homes, as well as a growing client base within the Build to Rent and development sectors.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities:
- To ensure that Income Officers are supported to succeed in their role through effective management, structured supervision, regular check ins and target setting.
- To assist in the preparation of monthly performance reports to our clients, ensuring they are high-quality, timely and accurate.
- To maintain effective working relationships with operational colleagues in our Property Management teams to ensure that the benefits of joint working are realised.
- Work closely with senior colleagues in the Income Team to set the strategic direction, manage growth and deliver continuous improvement.
- Support operational directors in strategic client relationships by advising on income collection issues and providing supporting analysis.
- Risk management – early identification of potential problems, development of risk mitigation strategies, and timely escalation where necessary.
- In this role you will support tenancy sustainment by providing customers with appropriate support, welfare advice and guidance.
Key Requirements:
- An excellent knowledge of rent recovery
- The ability to manage and motivate individuals and teams to deliver required service outcomes.
- Excellent performance management and target setting ability.
- Experience of casework and decision making
- Experience of building strong relationships with internal and external partners and agencies; strong communication skills
- Good understanding of the Welfare Reform Act and of GDPR.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
