Relief House Keeper

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

The job role

• Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures.
• Servicing of customers’ apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested.
• Deep clean communal areas and apartments as needed.
• Serving meals to customer’s table or apartments following Assisted Living procedures.
• Clearing of dishes from tables and wash tables and chairs.
• Follow sanitation and safety procedures.
• Complete any other tasks as required by our customers following appropriate training guidelines.

Skills & Experience

• Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication - a natural communicator, warm and friendly and able to make customers feel valued
• Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
  
• Organisation - organised, methodical and able to prioritise tasks effectively
• Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.