Job Purpose
We are seeking a friendly, organized, and passionate individual to join our welfare team. To be the first point of contact for visitors and potential adopters at the centre. This role is responsible for providing excellent customer service, supporting the rehoming process, managing administrative tasks, and ensuring smooth day-to-day operations at the front desk.
Main responsibilities
Reception & Office Support
Greet visitors and clients warmly and professionally.
Answer phone calls, emails, and online inquiries in a timely manner.
Provide accurate information about adoption procedures, available animals, and welfare policies.
Schedule appointments and manage office calendars.
Maintain accurate records of adoptions, surrenders, and animal intakes.
Support the rehoming team with administrative tasks such as data entry, filing, and document preparation.
Ensure the reception area is clean, organized, and welcoming
Work closely with animal care, veterinary, and rehoming teams to support smooth operations.
Assist with public education efforts, events, or promotions related to adoption and rehoming.
Adhere to all health, safety, and animal welfare regulations.
Attendance of 2 main welfare events each annual
Person Specification
Education:
Essential:
General education including English, both written and oral and mathematics
Animal Care/Welfare/Behaviour Qualification
Experience of:
Essential:
Reception, customer service, or office administration
Desirable :
Experience in an animal care or non profit setting
Skills and competencies:
Essential:
Excellent organisational and time management skills
Excellent communication skills
Computer literate including use of Microsoft
Personal qualities:
Essential:
Empathy and patience
Professionalism and discretion
Initiative and reliability
Team collaboration
Compassion for animals and alignment with our mission of animal welfare
Other:
Desirable :
Full UK Driving licence
Shift pattern: x3 week days and 1 in 2 weekends
Hours: 32 per week
Job Type: Part-time
Pay: £20,350.00-£21,000.00 per year
Benefits:
- Additional leave
- Employee discount
- On-site parking
Language:
- English (preferred)
Work Location: In person
