Regional Head of Venue Operations (London)

What are we looking for?

We are recruiting for the role of Regional Head of Venue Operations (London) to join our growing and ambitious Venue concessions business. The role will oversee our team of London Venue Managers who manage our bar and confectionary operations across multiple Stadia & Venues throughout London.

The role will involve working together with the other heads of departments (People / Finance / Event Operations/Projects / Logistics ) to ensure all elements of our London venue operations are executed to the highest of quality, our clients are happy and all venues are hitting our financial targets. It holds responsibility for the management of our London Stadia & Sporting venue contracts and is a key role in our future growth.

This will require an excellent approach to leading, developing & nurturing the teams who are managing our venues, as well as building for new contracts & future growth.

Whilst you will be overseeing multiple venues, a large proportion of your time will be focused on our biggest contract - Wembley Stadium.

Who are we looking for?

Personality is key for us, and you must be able to thrive in high pressure and fast paced situations whilst maintaining a smile and sense of humour, this is one of our founding principles. You will need to be organised and structured in your approach whilst having excellent attention to detail.

Data analysis is a key part of the role and a strong mathematical ability is essential. You will be required to collate and analyse data and to take the results and implement changes to the operation based on this.

You will need to show strong time management, be confident in overseeing multiple projects and be able communicate excellently across all levels of our business.

The role will require excellent management / leadership skills both for our internal teams but also for our clients. You must have experience in developing key relationships and an understanding of how to create and sustain a successful client journey.

Logical thinking, paired with creative thinking are also a key part of this role. With the development of new concepts and implementation of these will fall under your domain in your area.

The ideal candidate will have had previous senior management experience gained from major events, Stadia or a Sporting venue. You must be experienced in delivering large / complex bar operations, and ideally have shown multivenue management skills. Having strong financial awareness of your cost centres and ultimately the profitability of your venues is very important.

Who will you be working with?

You will report directly to the Director of Stadia & Sporting Venues, work alongside the leadership team and be responsible for managing your own team of Venue Managers.

Where will you be working?

The role would be based out of our London office (Dollis Hill) with a strong presence at our London venues and major events.

What are your core weekly responsibilities?

• Manage your team – Performance / development / culture / team dynamic / progression.
• Planning / forecasting – working with your team and others to ensure we are looking ahead and planning what is needed across multiple teams.
• Revenue growth / Development of venues – constantly be looking at how we can grow our revenue at all sites, through increase in units / footprint / change in product etc.
• Collaborating with others – working with other departments to ensure they are on track – staffing all sorted / logistics planned etc
• Signing off Event plans – Your team will submit plan for event / what product or bars – you will need to review and approve.
• P&L management – Looking at our financial KPI’s weekly ensuring we are on track to hit our financial targets.
• Event analysis
• Event debrief – Speak with team after every event – put plans I place to improve / change certain elements – see this through to next event delivery.
• KPI % Analysis – Are we hitting our targets? Work with Finance team to provide data and ensure acted upon, follow up.
• Sales Analysis – monitoring and acting upon sales data at all events
• Product mix – Looking at our range of products by event type –Do we need to change?
• System / Paperwork – Are the team performing their tasks / systems correctly? Check and act upon discrepancies etc.
• Quality Control – Ensure the operation is at the quality it needs to be.
• Set up / Breakdown of events - checking the plans and delivery of all set up and breakdowns.
• Product / Concept development & innovation
• Looking at ways we can improve all elements of our operation- this can be from bar structures through the signage or till management.
• Working with leadership team & MD to implement new ideas and trial concepts.
• Understanding the financial return

What are your core monthly responsibilities?

• Stock management – wastage / rotation / Dates
• Maintenance – Ensuring all kit on site is looked after
• Financial reviews – Margins / KPI’s / payroll / loss prevention
• Nurture Key relationships – develop relationships / ensure clients happy / arrange debriefs
• Team development – progression / resilience / casual teams / future stars
• Budgets / Targets – Setting KPI’s for your team and helping them achieve them.
• Wembley specific
• Main point of contact for Wembley Senior management.
• Closely managing APM’s plans and detailed delivery in the lead up to events.
• Ensure quality / diligence remains strong.
• Working with other heads to ensure Wembley has what it needs.
• Implement processes – build process and best practices across the operation.
• Due diligence – Ensure teams are being compliant / training & PPE being provided etc
• Investment / Innovation – looking at our key clients and how we

What are your other wider responsibilities?

• Business growth - Supporting the leadership team with new venue contracts / business projects
• Developing the overall operation - Working closely with leadership team to ensure all departments are working together, collaborating and running efficiently.
• Forecasts / Looking ahead - You will need to be looking ahead and planning for key periods of the year to ensure we have resources (People / Kit / Stock etc ) in place to deliver events
• Proposals / P&L’s - Working with your teams to Create proposals & forecast P&Ls for new and existing clients. (requires collaboration from other teams to ensure we have resource to propose offering)

What are our medium-long term goals for your department?

• Ensure the positive culture, support network & empowerment of our teams is at the heart of what we do day-to-day.
• Grow and develop your teams for expansion into new and existing markets – we must focus on continuous improvement and personal development.
• Increase efficiency of large operations, simplify where possible to allow for added scale.
• Develop our processes & technology to be more streamline and efficient
• Innovation, product & system developments must remain at our core.

What is the package?

• Excellent Performance bonus
• Travel allowance scheme
• 28 days annual leave (including bank holidays)
• Private Health Care scheme
• Work phone provided
• Long-term service benefits
• 5% matched company pension scheme

Job Type: Full-time

Pay: From £50,000.00 per year

Benefits:

• Casual dress
• On-site parking
• Private dental insurance
• Private medical insurance
• Work from home

Work Location: Hybrid remote in London NW2 5PJ