Job Advert
Recovery Officer – EH0282
Permanent – Full Time
Grade 4 - £30,293.00pa to £34,116.00pa
Petersfield
The Revenues Team at East Hampshire are looking for an exceptional team player with excellent customer service and administrative skills.
Your principal role will be to assist the Recovery Manager to recover overpaid Housing Benefit, unpaid Council Tax and National Non-Domestic Rates in an efficient, effective but understanding manner. You will also deal with customer enquiries and give advice over the telephone and in person.
You must be capable of working in an accurate and organised way, manage your own workload, have a good eye for detail and be able to deal with customers with patience and tact. As part of a busy team, it is essential that you can work well under pressure, meet deadlines and adopt a flexible approach.
We make extensive use of Information Technology and therefore you must be computer literate with good working knowledge of Microsoft Word and Excel.
Experience of using Civica Open Revenues system and Document Management/workflow systems would be an advantage.
Starting salary will be dependent upon relevant skills and experience.
In return for your hard work and contribution, we can offer you a range of benefits including generous annual leave, flexi time, free parking, membership of the Local Government Pension Scheme and more.
Look at our website for the full range of benefits and support we offer our staff - Benefits of working for us | East Hampshire District Council
To be successful at shortlisting you will need to very clearly state how you meet the essential criteria listed in the role profile.
If you would like an informal discussion about the position, please contact Samantha Macdougall on 01730 234142 or Louise Bicknell on 01730 234146.
The closing date for receipt of applications is the 3rd September 2025 and interviews are planned to be held on the 15/16th September 2025.
Due to the current employment climate, we are receiving a high number of applicants for each post and as such may not be able to acknowledge receipt of your application. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
The council is an inclusive employer and appoints on merit. We are a Disability Confident Employer and have a Guaranteed Interview Scheme for Veterans.
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.
