THE ROLE: Account Support Advisor within the Asset Recovery Department
LOCATION: Grimsby
SALARY: Starting at £24,570 + benefits.
HOURS: 37.5 hours per week Monday – Friday
About Advantage Finance
Advantage Finance is one of the UK's leading providers of specialist motor finance. From our HQ in Grimsby, we’re proud to employ around 214 people who have been putting conversation before credit scores since 1999, helping all sorts of people get moving by listening to their stories and understanding their lives.
Our Core Values
Our business has always been about people, believing in our valued employees, and is built on our core values TRUST.
Teamwork – We work closely together to provide the best possible service.
Respect – We treat each other with total respect, and we treat our customers with equal respect.
Understanding – Understanding our customers, and each other, as human. Understanding our business and our responsibilities.
Supportive – We support each other, and we provide the best support to our customers.
Truthful – We are true to ourselves and true to each other. Honesty and integrity runs through everything that we do.
The Role and Key Responsibilities
- Liaising with customers to facilitate Voluntary Termination requests for their Hire Purchase agreements.
- Engaging with customers on the Debt Resolution work lists to discuss the best path forward regarding their account.
- Communicating with IVA companies, ensuring we receive dividend payments, processing IVAs accurately, and submitting Proof of Debt forms.
- Investigating accounts to obtain current and relevant customer details, including reviewing applications and performing job checks.
- Managing the collection of shortfallamounts following insurance claim settlements.
- To be the point of contact for Field Agents and Auction Houses who have been employed to act on our behalf.
Person Specification
Essential:
Previous telephone or customer facing experience
Excellent Telephone Communication Skills
Excellent Email Communication Skills
Previous experience working with customers.
Good IT Skills
Desirable:
Previous call centre or collections experience
Previous experience working within a regulated financial services environment.
The Benefits
Additional holiday leave
Bonus scheme
Sick Pay
Company pension (with the option to salary sacrifice)
Cycle to work scheme
Life insurance
On-site parking
Private medical insurance
Employee assistance programme
Company events & awards
Training & development
Inclusion and Diversity
We are committed to equality, diversity and inclusion. We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, sexual orientation, disability or any other protected characteristic. Our aim is to celebrate differences and encourage everyone to join us and be themselves at work.
Contact information:
For any informal discussion or for any further information please contact HR - 01472 239701 [email protected].
Job Type: Full-time
Pay: From £24,570.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sick pay
- Work from home
Application question(s):
- Do you have telephone/customer facing experience?
- Do you have experience in a financial services regulated environment?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Colls
