Receptionist(Copy)

Job summary

This is an exciting role front of house, working closely with clinical and non clinical colleagues to ensure our patients receive the highest standard of care.

The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.

The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

Main duties, tasks & skills required

The post holder will be required to arrive patients for their outpatient appointments via various computer booking systems. Liaise with clinicians and internal staff on a daily basis.

The post holder will be the initial point of contact for incoming calls and will be responsible for ensuring the reception area is tidy & well organised at all times.

The post holder will deal with a variety of people of all ages which can on occasion be challenging.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

Please see the Job Description for further information, as well as a full list of duties and responsibilities (specifically Appendix A)

This hospital does not provide a UTC/MIU service

Person specification

Qualifications

Essential

Good general standard of education

Excellent IT skills

Desirable

Knowledge of clinical computer systems used within the role

Good communication skills

Experience

Essential

Previous experience of working face to face with the public in a busy environment, preferably frontline

Previous administration experience

Desirable

Health care sector administration experience

Additional Criteria

Essential

Ability to work as an effective team member as well as using own initiative

Previous experience of working face to face with members of the public in a busy environment

Desirable

Confident and calm under pressure

Flexibility to cover annual leave and sickness when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Philippa Kenyon

[email protected]

01460243328