*Hours: 07:30 – 16:00 Monday – Friday.*
Summary
We currently have an opportunity for a Receptionist to join our admin team based at our Head Office in Grove Park, Leicester. Reporting to the EA to CEO, this is a customer facing role involving communicating professionally with internal and external stakeholders.
The Role
- Maintain a positive, professional, and friendly company image by acting as the first line of contact to colleagues, visitors, customers, and vendors in person and via the telephone.
- Ensure all visitors are fully briefed on all procedures and conditions of entry to the site.
- Maintain accurate records of visitors to site
- Maintain colleague information notices to ensure all information is current, consistent and legible.
- Support different departments with any required and sometimes adhoc administration tasks.
- Manage meeting room booking system
- Confident in handling queries and complaints via phone or in person
- Confident in telephone systems
- Recording and maintaining office expenses
- Handling travel arrangements
- Manage the day to day incoming and outgoing post systems.
- Maintain a tidy and presentable reception area
- Manage the ordering of stock and replenishment of colleague vending machines and stationery.
- Provide support with events at Head Office
Essential
- Experience of working in a professional receptionist position and administration role
- Ability to learn the company’s objectives, operating and reporting structures.
- Excellent communication skills with good telephone and email manner.
- Good IT skills
- Understanding of financial aspects of the work.
- Ability to prioritise and handle difficult situations.
- Good organisation skills and diligence in record keeping.
- The aptitude to balance taking the initiative and seeking guidance.
- Excellent team player - This role is within a small team and it is essential that everyone can work together and provide cover and support where needed.
- Ability to work under pressure.
- Effective time management
- Able to work on own initiative with minimum supervision
- Driving license
- Familiarity with multi-line telephone systems
Desirable
- Advanced skills in Word, Excel, Ppt and Teams
- Flexibility for additional hours
Benefits
- Bonus scheme
- Holiday entitlement that increases with length of service
- Pension Life assurance
- Share save scheme
- Colleague discount scheme
- Employee Assistance Programme
- A wide range of discounts with selected companies including discounts on insurance, holidays and retail voucher
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