About the Role
Mezzle is looking for a professional and experienced Receptionist/Call Handler to join our Birmingham office. This is a full-time, in-person role ideal for someone who thrives in a fast-paced environment and is confident handling a high volume of calls and sensitive information with discretion and care.
Key Responsibilities
- Answering and managing between 60–80 calls per day, ensuring all callers are dealt with professionally, empathetically, and efficiently
- Welcoming visitors to the office and managing the front desk in line with Mezzle’s values
- Scanning incoming post and ID documents, and directing them to the correct fee earner
- Managing outgoing post (Drop & Go, Special Delivery, Signed For)
- Booking couriers and hotels, and ordering stationery as required
- Supporting general admin tasks to assist the wider team
What We’re Looking For
- Previous experience handling high volumes of telephone calls (essential)
- A calm, unflappable approach and excellent interpersonal skills
- Exceptional time management and the ability to work independently
- Comfortable being self-sufficient, while initial training and support will be provided
- Strong IT skills, particularly with MS Outlook, Teams, and office equipment
- Experience within a legal setting or handling legal documentation (e.g. wills, deeds) is an advantage but not essential
Why Join Mezzle?
At Mezzle, we pride ourselves on our supportive, innovative, and client-focused culture. You’ll be working in a dynamic and professional environment with the opportunity to contribute meaningfully to our growing team.
Job Types: Full-time, Permanent
Pay: £22,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company pension
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Location:
- Birmingham B3 (preferred)
Work Location: In person
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