Working Hours: 10am-6pm Monday-Friday
About Zebra
Zebra Students has over 60 years of experience of providing accommodation to post graduate international students in the UK. Our flagship site at South Kensington has 37 flats housing individuals, couples and small families. We are a short walk from the tube and Imperial College.
We are an ambitious organisation and see our South Kensington site as an opportunity to provide a high-quality inner city living experience in one of the nicest parts of London, using our rental income to help fund the ongoing regeneration of the building, and to open wider growth opportunities.
We are a not-for-profit organisation and use our surpluses to ensure we have a sustainable future and to support students internationally who may not otherwise be able to meet their academic potential.
About this role
This is an exciting role for someone who cares passionately about providing the best possible experience for our student.
This role involves being a friendly face of Zebra to our students at South Kensington but also taking phone calls and emails from students and prospective students at all our sites across London. You will be key to us ensuring we always run an efficient and high-quality operation.
Duties
a. Provide in person reception service for students, guests and visitors to our South Kensington building. To ensure the reception and entrance are always clean and tidy and oversee cleaning of common spaces
b. You will place adverts for vacant accommodation, and handle enquiries, carry out virtual and in person viewings and on-board new students moving into Zebra.
c. To provide a friendly welcome and efficient customer service over the phone and by email to students and prospective students of all our buildings. To answer residents’ queries regarding repairs, bills, departure dates and other general enquiries day-to-day.
d. Work with the Deputy Manager of Jerome dealing with all new tenancies, tenancy renewals and associated documentation and updating our accommodation database
e. To take details of repairs required and pass details to our inhouse repairs team or raise repair jobs and purchase orders with contractors on our IT system.
f. To liaise with our maintenance team about any issues within the buildings and to ensure that empty flats are prepared for new residents. To work with our Health and Safey Manager and ensure the building and our residents and staff are safe.
g. To issue contractor and visitor passes and keep accurate records on sign in sheets.
h. To help manage lost property and parcels
i. You will take bookings for and help run our new fitness/yoga studio and also for the rental of meeting spaces to external organisations
j. You will support the Zebra office team with general admin duties, relating to our South Kensington site but also our other buildings. This will involve helping keep our student database and finance systems up to date, including data entry.
k. To work as part of our Zebra team and carry out other reasonable requests.
Requirements
1. A professional phone, email and personal communications manner with a passion for excellent customer service
2. Competent with Microsoft Office and experienced with learning new systems.
3. Organised, flexible and dedicated
4. Dependable, enthusiastic and an excellent team player
5. Previous Reception experience is preferred but not essential
6. Experience in Student Accommodation would be useful but not essential
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Company pension
Experience:
- receptionist : 1 year (preferred)
Work Location: In person
Application deadline: 20/03/2025
