Receptionist – Woodlands Dental Practice - Wellington, Somerset
About Us
We’re a small but welcoming dental clinic based in Wellington with a strong focus on patient care and teamwork. At Woodlands Dental Practice, we pride ourselves on creating a relaxed and friendly environment for both our patients and our staff.
Position: Dental Receptionist
Location: Wellington, Somerset
Reports to: Operations Manager
Hours: 29 hours a week
Role Overview
As the first point of contact for our patients, your role is vital in delivering an excellent patient experience from the moment they walk through the door. We're looking for someone who is friendly, organised, and confident with both patients and technology.
Key Responsibilities
- Act as front-of-house, creating a warm and professional welcome for all patients.
- Manage phone calls, emails, and patient communications, including appointment bookings and reschedules.
- Assist in planning and managing clinician diaries efficiently.
- Handle daily administrative tasks such as collecting medical history and consent forms.
- Process payments and record daily takings accurately.
- Open and close the practice as required.
- Support the wider team with ad hoc tasks as needed.
- Maintain compliance with relevant UK dental regulations (CQC, GDC, GDPR, HTM 01-05).
- Ensure consistent delivery of exceptional customer service.
- Effectively manage and resolve patient queries and concerns.
About You
- Excellent communication and interpersonal skills.
- Strong customer service mindset with a proactive, can-do attitude.
- Professional, reliable, and approachable.
- Organised with keen attention to detail.
- A team player who values collaboration and continuous learning.
What We Offer
- Competitive salary (based on experience)
- Auto-enrolment pension scheme
- 20 days annual leave plus bank holidays (pro rata)
- Regular in-house training and CPD opportunities
- Access to online training via Dental Compliance Made Easy
- Career progression within our growing group of practices
Job Types: Part-time, Permanent
Pay: £13.00 per hour
Expected hours: 29 per week
Benefits:
- Company pension
Work Location: In person
