Job Advert
Job title: Receptionist
Based at: Sandown Park Racecourse
Contract type: 12-month Fixed Term Contract
Hours: Average 15 hours per week (shift pattern & 1 in 3 weekends) plus overtime for racedays.
About the role
We have a fantastic opportunity for a Receptionist to join our Sandown Park Racecourse team, welcoming customers and providing a first class service to all visitors at the racecourse administration building.
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
The Receptionist will
- Answer all inbound calls directing to the relevant team in a friendly and efficient manner,
- Manage the racecourse office reception, receive deliveries and respond to any general queries that come into the reception.
- Manage the Sandown Park lodge bookings through bookings.com and distribute and collect key cards as required.
- Manage and arrange lodge cleaning requirements and carry out regular room checks.
- Administer all Sandown Park lodge feedback and redirect as required.
- Ensure the office kitchens are tidy by emptying the dishwasher and maintain the coffee machine cleaning.
- Manage in all incoming and outgoing post duties.
- Other admin duties as required such as ordering stationery, uniform and assisting other teams with dispatch.
- Work as part of the wider customer services family.
About you
- Previous experience of working in an Administration, Reception and Customer Service role
- Excellent telephone manner and experience in using a telephone system.
- Working knowledge of Microsoft office packages, including good knowledge of Outlook and Teams
- Super organised and able to prioritise workload.
- Good attention to detail.
- Ability to work under own initiative.
What we offer in return
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- 25 days annual leave
- Access to a suite of Learning & Development training resources from renowned providers
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 1st September but we reserve the right to bring this forward if we have many applications.
This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.
