Job Role : Receptionist
Department: Front Office
Reports To: Front Office Manager
About Us
Park Hall Hotel & Spa, part of the prestigious Radisson Individuals brand, is a vibrant destination with luxury accommodation, a relaxing spa, fully equipped gym, multiple restaurants, and the exciting Gamex leisure experience. We pride ourselves on delivering exceptional service and memorable guest experiences.
Role Overview
As a Hotel Receptionist, you will be the first point of contact for our guests. You will create a warm and welcoming atmosphere, handle all front desk operations efficiently, and support our leisure and hospitality services including restaurant reservations, spa bookings, gym memberships, and Gamex enquiries.
Key Responsibilities
- Greet guests with professionalism, warmth, and genuine hospitality.
- Handle check-in and check-out processes using Opera PMS efficiently and accurately.
- Handle guest enquiries and provide accurate information about hotel facilities, restaurants, spa, gym, and Gamex activities.
- Assist with reservations for rooms, dining, spa treatments, and leisure activities.
- Answer telephone calls and emails promptly and professionally.
- Process payments, manage invoices, and handle billing queries.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Address guest complaints or concerns in a professional and timely manner.
- Promote hotel services, upselling where appropriate (e.g., spa packages, restaurant specials, Gamex experiences).
- Ensure the reception area is tidy, organised, and welcoming at all times.
Requirements
- Previous experience as hotel receptionist is mandatory.
- Proficiency in Opera PMS (essential).
- Excellent communication and customer service skills.
- Strong organisational and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to remain calm under pressure and handle challenging situations.
- Flexibility to work shifts, including evenings, weekends, and bank holidays.
What We Offer
- Staff discount.
- Free on-site parking and meals on duty.
- Opportunity to grow your career.
- A supportive and friendly working environment.
How to Apply:
Send your CV to [email protected].
Job Types: Full-time, Zero hours contract
Pay: £12.21 per hour
Application question(s):
- Do you have experience working on Opera system?
Experience:
- Hotel Reception: 1 year (required)
Language:
- English (preferred)
Work Location: In person
