Receptionist #1080

We are seeking a compassionate Receptionist to join our team at Dougie Mac. As the first point of contact across both our Adult and Children’s hospice sites, you’ll deliver an outstanding front-of-house experience, supporting visitors, patients, families, staff, and volunteers.
Your role will typically involve working 9:00 am – 5:00 pm shifts, including one weekend in every four. You will also work one day per week at our dedicated Children and Young Adult site. Flexibility is essential, as you will help cover annual leave and occasional absence, ensuring seamless reception services across the hospice.

Key Responsibilities

• Provide an efficient, compassionate reception and telephone service
• Operate a multi-line switchboard and manage accurate message handling
• Welcome and sign in visitors, patients, and contractors, ensuring sensitive handling of all interactions
• Support and mentor voluntary receptionists, assisting the Reception Manager with rota updates
• Process incoming and outgoing post, handle monetary donations, and maintain a tidy reception area
• Collaborate with departments across the hospice, ensuring excellent internal support

About You

You’ll bring a warm, approachable manner with strong communication skills and a passion for excellent customer service. You will:

• Be experienced in dealing with the public, both face to face and by phone
• Maintain confidentiality and handle sensitive situations with empathy
• Be confident using Microsoft Office applications such as Outlook
• Motivate and support others, especially our volunteers, in a team environment
• Be adaptable and willing to work across both hospice sites, including the Children and Young Adult site one day a week
• Cover reception shifts within the service hours of 7:45 am – 8:00 pm, including occasional early or late shifts as required support shift changes or annual leave, with rotas set 4–6 weeks in advance

Why Join Dougie Mac?

At Dougie Mac we care for our staff and provide a wide range of staff benefits;

• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• Hospice paid Healthcare Cash Plan
• Competitive Pension Scheme
• Paid for DBS by the hospice
• Learning & Development opportunities

Salary: £22,283 actual

Hours: 35 hours

Applications close: 3rd July 2025

Interviews: W/C 7th July 2025

For more info, please contact Paula Lewis – Reception Manager on 01782 344300 or email [email protected]

Applicants must have the right to work in the UK. Sponsorship is not provided.

We reserve the right to close this vacancy and interview early, in the event of a large number of applications.

Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.