This part-time role at St Giles Trust involves managing reception services and coordinating a volunteer employment pathway to support individuals facing barriers to work. Responsibilities include recruitment, training, supervision, and integration of
Director of Internal Operations
Responsible for:
Volunteers
Hours:
Part Time, 21 hours per week (flexible hours)
Band 3
Location:
Camberwell, London. St Giles Head Office
Holiday:
30 days + bank and statutory holidays (pro-rated if part time)
£16,800 per annum (28,000 FTE)
Monday, 22nd September 2025 at 9.00am
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.
You will be part of the Central Services or Service Delivery team, leading both front of house reception services and a structured volunteer employment pathway. This role is responsible for creating a professional, welcoming reception experience while supporting individuals, especially those with barriers to employment, through volunteer placements across internal departments. You will coordinate recruitment, onboarding, training, and supervision of volunteers, ensuring smooth integration and development toward long-term employment opportunities.
(1) Key Deliverables
Reception Duties:
- Acting as the first point of contact for visitors, ensuring a welcoming and professional environment.
- Managing incoming calls, emails, and correspondence.
- Maintaining a tidy and accessible reception area.
- Managing visitor logs and security protocols.
- Supporting room bookings and internal meeting logistics.
Volunteer Pathway Coordination:
- Designing and delivering a volunteer pathway programme for individuals returning to employment.
- Recruiting and onboarding volunteers with a focus on those who have been out of work.
- Collaborating with internal departments to identify placement opportunities and role specifications.
- Providing induction and training support for volunteers.
- Offering ongoing supervision, coaching, and check-ins throughout placements.
- Monitoring and evaluating volunteer progression with clear pathways to employment.
- Maintaining accurate volunteer records, ensuring safeguarding and compliance standards.
- Working closely with the People Team and departmental leads to ensure seamless integration and support.
Operational & Administrative Support:
- Supporting departmental teams in coordinating volunteer schedules and placement logistics.
- Helping track and reporting on volunteer metrics and pathway outcomes.
- Assisting in organising volunteer events, recognition, and engagement activities.
General:
- Contributing towards a positive workplace culture
- Ensuring that confidentiality and security of information is maintained in accordance with our Confidentiality, Data Protection, IT and Security policies. Promoting sustainable working practices and reducing the environmental impact of St Giles work.
- Demonstrating an understanding of and commitment to St Giles values and to equality, diversity, and inclusion.
(2) Knowledge & Experience
Experience, Knowledge & Qualifications
- Experience managing reception or front-of-house responsibilities
- Experience recruiting, training, or managing volunteers
- Experience supporting people with barriers to employment
- Relevant experience in administration, HR, or volunteer management
- Understanding of barriers to employment and trauma-informed support
- Understanding of GDPR and data protection
- Understanding of safeguarding practices
- Understanding of EDI and creating an inclusive work culture
Skills & Abilities
- Excellent interpersonal and communication skills
- Organised and detail-oriented with strong time management
- Comfortable working with people from diverse backgrounds
- Strong IT skills, including Microsoft Office Suite
- Empathetic and encouraging approach to support volunteer development
- Ability to work flexibly and independently
- Data entry and analysis skills with high attention to detail and accuracy.
Personal Qualities
It is important to us to have kind, flexible, adaptable, and empathic individuals within the team. Therefore, your contribution to the organisation should be one that supports creating an inclusive and safe environment. You will consciously aim to use your position within the organisation for the enablement of others by creating a collaborative, empowering, respectful, and inspiring environment where people look forward to coming to work.
In addition, the success candidate will:
- Have an interest in and commitment to the long-term success and development of St Giles
- Be flexible and adaptable
- Act as a role model for the organisation with integrity and a demonstrable commitment to upholding professional standards
- Demonstrate passion and approach all work in an enthusiastic way
(3) About Us
In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Ready to Apply?
1. Click HERE to download the application form.
This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.
