Position: Reception & Admin Assistant (with Estate and Lettings Support)
Location: Broxburn, EH52 5AG
Salary: Starting from £24,420 per annum
Hours: Full-time, Monday to Friday, 9:00 am – 5:00 pm
Overview
KnightBain Estate Agents is a trusted, independently run property agency serving West Lothian and surrounding areas. Known for our integrity, results, and exceptional service, we’re proud to offer a welcoming environment where team members are supported, challenged, and empowered.
We’re currently seeking a highly organised and personable Reception & Admin Assistant to join our team full-time. This is a key role in ensuring smooth office operations while supporting both the Lettings and Estate Agency teams.
Key Responsibilities
- Reception & Front Desk Duties: Serve as the first point of contact for clients—greeting visitors professionally and handling incoming calls with confidence.
- Client Communication: Manage phone and email enquiries efficiently, delivering an excellent customer experience and directing queries appropriately.
- Administrative Support: Carry out essential admin tasks including data entry, document preparation, filing, and general correspondence.
- Team Support: Assist the Estate and Letting Agents with listing preparation, appointment bookings, database updates, and diary management.
- System & Process Management: Use internal systems such as SME Professional and Street.co.uk to maintain accurate records and streamline daily operations.
- Finance Support (Optional): Where applicable, assist with invoicing, reconciliation, and credit control tasks.
What We’re Looking For
- Experience: At least 2 years in a similar client-facing admin role—ideally within an Estate or Letting Agency.
- Software Skills: Experience with SME Professional is essential. Familiarity with Street.co.uk is a strong advantage.
- Communication: Strong written and verbal communication skills with a professional and confident manner.
- Organisation: Excellent attention to detail, time management, and multitasking ability.
- IT Skills: Proficient in Microsoft Office and cloud-based systems; adaptable to learning new tools.
- Team Spirit: A friendly, helpful, and proactive approach with a willingness to support colleagues across departments.
What We Offer
- Full-time Employment: Monday to Friday, 9:00 am – 5:00 pm
- Competitive Salary: Starting from £24,420 per year
- Benefits: Company pension scheme, sick pay, and participation in regular team events
- Work Environment: A supportive, close-knit team where your contribution is valued
If you're looking for a stable and rewarding role in a respected estate agency, we’d love to hear from you.
Join KnightBain Estate Agents—where people and property matter.
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Job Types: Full-time, Permanent
Pay: From £24,420.00 per year
Ability to commute/relocate:
- Broxburn EH52 5AG: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative role: 2 years (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: KB8852
