Reactive Planner - Passive Fire

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role profile - Reactive Planner.doc
This is an opportunity to join our Passive works team on a permanent basis and be part of the team created to inspected Front Entry doors on Annual basis. This team work to ensure we meet the current requirements and have clear processes in place.

The planner will be responsible for allocating work to the team and booking works in with residents from site.

The team is looking for a professional and experienced Work Planner to be part of the new team and to bring new ideas into the Passive Fire team.

You will take care of arranging follow on works to ensure efficient service, Logging data and notes on the computer system to ensure smooth handover and communication. Passing on relevant information to all stakeholders. Prioritising and scheduling emergency jobs so you must have excellent organisational skills. Monitoring of emails and adhering to SLAs escalating any issues to the supervisor or Passive works manager.

The successful applicant will have an opportunity to play a part in delivering a high impact service to our residents and working on reducing our overdue actions.

You will be responsible for coordinating the planning and scheduling of the Passive Technicians across the L&Q estate, specifically relating to Fire Safety works. Managing their diaries and timetables to ensure that jobs are completed in a timely manner. Residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements.
The successful candidate will work alongside the Passive Fire Safety Team and will report into the Passive works supervisor.

Other duties include;

• Liaising with Fire safety officers, Supervisors, Surveyors, Technicians and Residents

• Arranging follow on works

• Logging of data and notes on the computer system
• Scheduling of emergency jobs
• Linking into action raised from the FRA team and working alongside the team to close of the actions
• Escalation of issues to the Passive works manager
• Accurate data entry skills, effective decision making and an ability to prioritise the workload are essential.

To be successful in this role, you will need the ability to work in a busy fast paced environment, possess excellent administration skills and be computer literate.

It is also essential to have excellent customer service, communication, and organisational skills. DRS/Opti-time experience is essential.

Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.