Job Title: Quality Assessor
Location: Bournemouth
Salary: Basic salary £25k OTE £28-30k
About Us: Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Benefits:
- Opportunity to work in a dynamic and supportive team environment.
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
- Early finish Fridays
- Central Bournemouth location, just 2 minutes from the beach.
- Monthly staff awards with dinner and drinks at top local restaurants.
- Ongoing training and development opportunities.
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
- Access to discount at popular retailers
Key Responsibilities:
- Monitor and evaluate inbound and outbound calls to ensure adherence to company policies and quality standards.
- Provide constructive feedback and recommendations for improvement
- Maintain detailed records of call evaluations and performance metrics.
- Collaborate with team leaders and management to implement quality improvement initiatives.
- Participate in calibration sessions to ensure consistency in call evaluations.
What we’re looking for:
- Excellent listening and analytical skills.
- Strong attention to detail and a commitment to maintaining high standards.
- Ability to provide clear and actionable feedback.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
If you are passionate about quality and have the skills and experience to excel in this role, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
Experience:
- Quality control: 1 year (preferred)
Location:
- Bournemouth BH1 3NE (preferred)
Work Location: In person
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